Remote Customer Experience Coordinator

World Fuel; United States; Hybrid; USD 28,000 - 32,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

HSA and FSA options

Teladoc services

Employee Assistance Program

401(k) with company match

Life insurance

Job summary

World Fuel Services is seeking a Customer Experience Coordinator to serve as the primary contact for customer inquiries, orders, and service requests. You will partner with operations and field teams to ensure a seamless experience and accurate account information.

The role requires strong customer service, communication, and problem-solving skills, with the ability to multitask in a fast-paced environment. Remote option and regional support across Central U.S. time zones are available.

Qualifications

• High school diploma or equivalent preferred.
• 6+ months of experience in customer service or related role.
• Experience in high-volume environment is a plus.

Responsibilities

• Serve as the primary contact for customer inquiries, orders, and service requests.
• Process orders and ensure timely fulfillment.
• Maintain accurate customer account information.
• Identify needs and provide solutions to improve the experience.
• Communicate across phone, email, and in-person interactions.
• Collaborate with operations and field teams to resolve issues.
• Balance truck inventory records to support accuracy.
• Complete daily administrative tasks within deadlines.
• Deliver professional, timely communication to customers.

Skills

Customer service

Verbal communication

Written communication

Problem solving

Multitasking

Attention to detail

Education

High school diploma or equivalent

Tools

Microsoft Office

Email systems

Job description

World Fuel Services is seeking a Customer Experience Coordinator to serve as the primary contact for customer inquiries, orders, and service requests. You will partner with operations and field teams to ensure a seamless experience and accurate account information.

The role requires strong customer service, communication, and problem-solving skills, with the ability to multitask in a fast-paced environment. Remote option and regional support across Central U.S. time zones are available.