Hybrid Customer Experience Banker (Remote/On-Site)

Huntington Bancshares, Inc.; Shadyside (OH); Hybrid; USD 40,000 - 60,000; Full time

Job summary

Huntington Bancshares, Inc. is seeking a Customer Experience Banker Non NMLS to serve as a Financial Concierge for walk-in customers in a branch setting.

The role focuses on retaining and growing consumer and business relationships by identifying goals, recommending deposits, and other banking products and services. Responsibilities include delivering exceptional service, educating customers on deposit products, pursuing sales opportunities, and ensuring adherence to bank policies and

Qualifications

• High School Diploma or GED plus 1 year of customer service experience or military service in an administrative/contracting role or a Bachelor's Degree.
• 1 year or more customer service experience in banking, financial services or goal-driven retail sales preferred.
• Cash handling skills preferred.
• Comfort with technology such as mobile and online banking services.

Responsibilities

• Provide excellent customer service and resolve customer issues.
• Educate customers on consumer deposit products and banking services.
• Identify opportunities to grow customer relationships through a disciplined sales process and referrals.
• Refer customers to other areas of the bank to deepen relationships.
• Adhere to operational, security, risk and regulatory policies.

Skills

Customer service

Sales skills

Communication

Education

High School Diploma or GED

Bachelor's Degree

Job description

Huntington Bancshares, Inc. is seeking a Customer Experience Banker Non NMLS to serve as a Financial Concierge for walk-in customers in a branch setting.

The role focuses on retaining and growing consumer and business relationships by identifying goals, recommending deposits, and other banking products and services. Responsibilities include delivering exceptional service, educating customers on deposit products, pursuing sales opportunities, and ensuring adherence to bank policies and