Customer Experience Banker - Hybrid/Remote Financial Concierge

Huntington Bancshares, Inc.; South Charleston (WV); Hybrid; USD 35,000 - 50,000; Full time

Job summary

Huntington Bancshares, Inc. is seeking a Customer Experience Banker Non NMLS to join our branch team in an office environment.

You will provide exceptional service to walk-in customers, balance daily transactions, identify financial goals, and recommend deposit products and services that strengthen customer relationships. This role emphasizes proactive sales, customer education, and adherence to risk and regulatory policies.

Qualifications

• High School Diploma or GED and minimum of 1 year customer service or military service in an administration, contracting, civil affairs, or similar role or a Bachelor's Degree.

Responsibilities

• Providing excellent customer service and effectively resolving customer issues.
• Being proficient in understanding and educating customers on consumer deposit products.
• Proactively identifying opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners.
• Educating and referring customers to other areas of the bank to deepen relationships and build a strong partnership.
• Adhering to all operational, security, risk and regulatory policies and procedures.
• Demonstrating acumen in sales, customer service, relationship management, banking, communication and presentation.
• Other duties as assigned.

Skills

Customer service

Sales

Communication

Education

High School Diploma or GED

Tools

Online banking

Job description

Huntington Bancshares, Inc. is seeking a Customer Experience Banker Non NMLS to join our branch team in an office environment.

You will provide exceptional service to walk-in customers, balance daily transactions, identify financial goals, and recommend deposit products and services that strengthen customer relationships. This role emphasizes proactive sales, customer education, and adherence to risk and regulatory policies.