Hybrid Customer Experience Banker - Grow Relationships

Huntington National Bank; Toledo (OH); Hybrid; USD 36,000 - 48,000; Full time

Job summary

Huntington National Bank in the United States is seeking a concierge-like banker to serve walk-in customers, retain and grow consumer and business relationships, and proactively identify financial goals, recommending deposits and other products. The role emphasizes accurate transaction processing, balancing daily activity, and exemplary service.

The position involves educating customers on deposit products, pursuing growth opportunities via sales processes, referrals, and outbound calls, and

Qualifications

• 1 year customer service in banking, financial services or goal driven retail sales. Can include military service in an administration, contracting, civil affairs, or similar role.
• Bachelor’s Degree may satisfy the qualification requirement for some roles.

Responsibilities

• Providing excellent customer service and effectively resolving customer issues.
• Being proficient in understanding and educating customers on consumer deposit products.
• Proactively identifying opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners.
• Educating and referring customers to other areas of the bank to deepen relationships and build a strong partnership.
• Adhering to all operational, security, risk and regulatory policies and procedures.
• Demonstrating acumen in sales, customer service, relationship management, banking, communication and presentation.

Skills

Customer service

Sales

Relationship management

Education

High School Diploma

Bachelor's Degree

Job description

Huntington National Bank in the United States is seeking a concierge-like banker to serve walk-in customers, retain and grow consumer and business relationships, and proactively identify financial goals, recommending deposits and other products. The role emphasizes accurate transaction processing, balancing daily activity, and exemplary service.

The position involves educating customers on deposit products, pursuing growth opportunities via sales processes, referrals, and outbound calls, and