Hybrid Customer Experience Banker - Financial Concierge

Huntington Bancshares, Inc.; West Monroe (LA); Hybride; USD 36 000 - 52 000; Plein temps

Résumé du poste

Huntington Bancshares, Inc. in West Monroe, LA seeks a Customer Experience Banker Non NMLS to serve walk-in customers as a Financial Concierge, retaining and growing relationships by identifying financial goals and needs and recommending deposit products and other banking services.

The role processes transactions accurately, balances daily, and delivers exemplary service while educating customers about online banking and mobile services; a strong customer-first mindset is essential.

Qualifications

• High School Diploma or GED and minimum 1 year of customer service or military service in an administration, contracting, civil affairs, or similar role or a Bachelor's Degree.
• 1 year or more in customer service in banking, financial services or goal driven retail sales.
• Cash handling skills and comfort with technology such as mobile services and online banking.

Responsabilités

• Providing excellent customer service and effectively resolving customer issues.
• Being proficient in understanding and educating customers on consumer deposit products.
• Proactively identifying opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners.
• Educating and referring customers to other areas of the bank to deepen relationships and build a strong partnership.
• Adhering to all operational, security, risk and regulatory policies and procedures.
• Demonstrating acumen in sales, customer service, relationship management, banking, communication and presentation.
• Other duties as assigned.

Connaissances

Customer service

Sales

Relationship management

Banking knowledge

Cash handling

Tech literacy

Formation

High School Diploma or GED

Bachelor's Degree

Outils

Banking software

Description du poste

Huntington Bancshares, Inc. in West Monroe, LA seeks a Customer Experience Banker Non NMLS to serve walk-in customers as a Financial Concierge, retaining and growing relationships by identifying financial goals and needs and recommending deposit products and other banking services.

The role processes transactions accurately, balances daily, and delivers exemplary service while educating customers about online banking and mobile services; a strong customer-first mindset is essential.