Hybrid Customer Experience Banker - Growth & Service

Huntington Bancshares, Inc.; Shreveport (LA); Hybrid; USD 32,000 - 45,000; Full time

Job summary

Huntington Bancshares, Inc. in Shreveport, LA is seeking a Customer Experience Banker Non NMLS to serve as a Financial Concierge for walk-in customers.

You will retain and grow consumer and business relationships by identifying financial goals, recommending deposit products, and delivering exceptional service. The role involves advising customers on banking products, processing transactions accurately, and balancing daily activity while upholding all policies and delivering a positive customer

Qualifications

• High School Diploma or GED and minimum of 1 year customer service or military service in an administration, contracting, civil affairs, or similar role or a Bachelor's Degree.
• 1 year or more in customer service in banking, financial services or goal driven retail sales.
• Comfort with technology such as mobile services and online banking services.

Responsibilities

• Providing excellent customer service and effectively resolving customer issues.
• Being proficient in understanding and educating customers on consumer deposit products.
• Proactively identifying opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners.
• Educating and referring customers to other areas of the bank to deepen relationships and build a strong partnership.

Skills

Customer service

Sales

Communication

Relationship building

Education

High School Diploma or GED

Job description

Huntington Bancshares, Inc. in Shreveport, LA is seeking a Customer Experience Banker Non NMLS to serve as a Financial Concierge for walk-in customers.

You will retain and grow consumer and business relationships by identifying financial goals, recommending deposit products, and delivering exceptional service. The role involves advising customers on banking products, processing transactions accurately, and balancing daily activity while upholding all policies and delivering a positive customer