Hybrid Customer Experience Banker (Walk-in Concierge)

Huntington Bank; Sherman (TX); Hybrid; USD 40,000 - 55,000; Full time

Job summary

Huntington Bank in the United States seeks a Customer Experience Banker Non NMLS to serve as a Financial Concierge for walk-in customers and manage consumer and business relationships. You will identify financial goals, recommend deposit and other banking products, and balance transactions daily with exceptional service.

The role emphasizes proactive relationship growth, education of customers on deposits, and adherence to bank policies.

Qualifications

• High School Diploma or GED and 1 year customer service or military service in an administration, contracting, civil affairs, or similar role or a Bachelor's Degree.
• Preferred: 1 year or more in banking, financial services or goal-driven retail sales.
• Cash handling skills and comfort with technology such as mobile and online banking services.

Responsibilities

• Providing excellent customer service and effectively resolving customer issues.
• Understanding and educating customers on consumer deposit products.
• Proactively identifying opportunities to grow customer relationships through a disciplined sales process, referrals, and outbound calls.
• Adhering to all operational, security, risk and regulatory policies and procedures.

Skills

Customer service

Sales

Communication skills

Banking knowledge

Education

High School Diploma or GED

Bachelor's Degree

Job description

Huntington Bank in the United States seeks a Customer Experience Banker Non NMLS to serve as a Financial Concierge for walk-in customers and manage consumer and business relationships. You will identify financial goals, recommend deposit and other banking products, and balance transactions daily with exceptional service.

The role emphasizes proactive relationship growth, education of customers on deposits, and adherence to bank policies.