Hybrid Customer Escalation & Resolution Specialist

OneMain Financial; Evansville (IN); Hybrid; USD 42,000 - 56,000; Full time

Benefits offered by this job

Tuition reimbursement

Paid time off

11 Paid holidays

Job summary

OneMain Financial in Evansville, IN is seeking a Specialist Intermediate to support the Executive Office of Customer Care. You will resolve complex customer issues, walk customers through resolutions, and collaborate across OneMain to improve outcomes.

The role emphasizes excellent verbal and written communication, problem solving, and the ability to thrive in a fast-paced environment while working in a hybrid setting.

Qualifications

• High School Diploma or GED required.
• 1-2 years in customer service or escalations environment preferred.
• Strong verbal and written communication skills.
• Proven problem-solving and critical thinking abilities.
• Able to thrive in a fast-paced, deadline-driven setting.
• Team-oriented with self-motivation and reliability.

Responsibilities

• Provide exceptional customer service daily and resolve complex customer issues.
• Walk customers through resolution processes and deliver solutions.
• Escalate issues to executive office as needed.
• Collaborate with OneMain teams at all organizational levels.
• Support reporting and root-cause analysis to drive improvements.
• Maintain organized work routines and meet established schedules.

Skills

Verbal communication

Written communication

Problem solving

Attention to detail

Team collaboration

Escalation handling

Education

High School Diploma/GED

Tools

Microsoft Office

Job description

OneMain Financial in Evansville, IN is seeking a Specialist Intermediate to support the Executive Office of Customer Care. You will resolve complex customer issues, walk customers through resolutions, and collaborate across OneMain to improve outcomes.

The role emphasizes excellent verbal and written communication, problem solving, and the ability to thrive in a fast-paced environment while working in a hybrid setting.