Account Resolution Specialist

OneMain Financial; Evansville (IN); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health benefits

401(k) matching

Employee Stock Purchase Plan

Tuition reimbursement

Paid time off

Paid sick leave

Paid holidays

Volunteer time

Job summary

OneMain Financial is seeking an Account Resolution Specialist in Evansville, IN to contact delinquent customers by phone and arrange repayment or settlements in accordance with laws and company policies. The role emphasizes negotiation, documentation, and meeting QA standards.

Ideal candidates will have a high school diploma or GED, strong negotiation and communication skills, and a proactive, compliant approach to debt resolution in a call center environment.

Qualifications

• Education - High School diploma or GED.
• In-depth understanding of collections and negotiation skills.
• Strong negotiation skills to resolve escalated calls.
• A high degree of self-management to successfully prioritize workday.
• Excellent communication, persuasion and problem-solving skills.
• Ability to maintain confidentiality and sensitive information.
• Preferred Collections / Call Center experience strongly preferred.
• Sales experience is desirable.

Responsibilities

• Contact delinquent, charged-off customers to arrange repayment or settlement of balances.
• Initiate contact via telephone regarding charge-off accounts and arrange repayment/settlement.
• Negotiate with customers to resolve accounts.
• Maintain and notation of all relevant information on the computer system and share with team members involved in collections.
• Meet departmental call and QA standards and work towards production indicators.
• Maintain compliance with FDCPA and state regulations.

Skills

Collections

Negotiation

Communication skills

Problem-solving

Self-management

Confidentiality

Education

High School diploma or GED

Job description

The Account Resolution Specialist contacts delinquent, charged-off customers to arrange for repayment or settlement of account balances. Primary responsibility is collecting on various loan types. In the Role Initiate contact with customers via telephone regarding charge off accounts while arranging repayment and/or settlement of accounts in accordance with all applicable laws, policies, and procedures Negotiate with customers to resolve accounts. Maintain and notate all appropriate information and documentation regarding customer and account status on computer system and provide same to others involved with collections of accounts Meet departmental call and QA standards Work in a goal-oriented environment to meet production indicators. Maintain compliance with FDCPA (Fair Debt Collection Practices Act) and state regulations.

Requirements

• Education - High School diploma or GED
• In-depth understanding of collections and negotiation skills
• Strong negotiation skills to resolve escalated calls
• A high degree of self-management to successfully prioritize workday
• Excellent communication, persuasion and problem-solving skills
• Ability to maintain confidentiality and sensitive information
• Preferred Collections / Call Center experience strongly preferred
• Sales experience is desirable

Location

Evansville, IN – In Office

Business hours are Monday through Thursday 7A-7PM. Friday 7AM-5PM, and Saturdays (closed first Saturday of the month) 8AM-12PM. Schedule requirements are 1 night a week until 7PM, 1 Friday a month until 5PM, 1 Saturday a month 8-12, and a flexible schedule thereafter.

Who we Are

OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we’ve looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future.

Driven collaborators and innovators, our team thrives on transformative digital thinking, customer-first energy and flexible work arrangements that grow lives, careers and our company. At every level, we’re committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There’s never been a better time to shine with OneMain.

Benefits

• Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances
• Up to 4% matching 401(k)
• Employee Stock Purchase Plan (10% share discount)
• Tuition reimbursement
• Paid time off (15 days’ vacation per year, prorated based on start date)
• Paid sick leave as determined by state or local ordinance (prorated based on start date)
• 11 Paid holidays (4 floating holidays, prorated based on start date)
• Paid volunteer time (3 days per year, prorated based on start date)

OneMain Holdings, Inc. is an Equal Employment Opportunity (EEO) employer. Qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship status, color, creed, culture, disability, ethnicity, gender, gender identity or expression, genetic information or history, marital status, military status, national origin, nationality, pregnancy, race, religion, sex, sexual orientation, socioeconomic status, transgender or on any other basis protected by law.

OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we've looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future. In our more than 1300 community branches and across the U.S., team members help millions of customers solve critical financial needs, including debt consolidation, home and auto repairs, medical procedures and extending household budgets. We meet customers where they want to be - in person, by phone and online. At every level, we're committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There's never been a better time to shine with OneMain.