Bankruptcy Support Specialist

myhrhome; Evansville (IN); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health benefits

401(k) match

Stock purchase plan

Tuition reimbursement

Paid time off

Paid sick leave

Paid holidays

Volunteer time

Job summary

OneMain Financial is seeking a dedicated Bankruptcy Specialist in Evansville, IN, on-site, to handle inbound calls and resolve inquiries using approved strategies. The role includes trustee remittances, processing bankruptcy notices, and research on unidentified payments, with strong emphasis on confidentiality and judgment in decision making.

The candidate should have a high school diploma or GED and at least 2 years in a call center or administrative role, along with excellent communication,

Qualifications

• 2 years of call center or administrative experience.
• Strong phone, negotiation and problem-solving skills.
• Ability to maintain confidentiality with sensitive information.

Responsibilities

• Handle incoming calls from branch personnel, customers, and external vendors to resolve inquiries
• Handle Trustee remittances, including balance procedures
• Process bankruptcy notices, discharges, dismissals, reaffirmations and/or file proof of claims
• Perform preliminary research on unidentified payments
• Uses independent judgment to make surface decisions and resolve some situations
• Analyzes customer and branch needs/requests and makes a determination as to the best method of resolving those issues
• Provides analysis on unidentified payments, misapplied payments, as well as system rejects
• Will communicate with customers, OneMain Team Members (branch, central servicing, headquarters), vendors, credit reporting agencies, attorneys and banking institutions
• Effectively navigate systems & accurately document accounts
• Research & resolve inquiries from internal/external customer or authorized third party
• Process accounts requiring special handling

Skills

Call center experience

Administrative experience

Negotiation skills

Problem-solving

Education

High School / GED Diploma

Job description

OneMain Financial is seeking a dedicated Bankruptcy Specialist in Evansville, IN, on-site, to handle inbound calls and resolve inquiries using approved strategies. The role includes trustee remittances, processing bankruptcy notices, and research on unidentified payments, with strong emphasis on confidentiality and judgment in decision making.

The candidate should have a high school diploma or GED and at least 2 years in a call center or administrative role, along with excellent communication,