Solution-Focused Customer Care Specialist

OneMain Financial; London (KY); On-site; USD 30,000 - 42,000; Full time

Job summary

OneMain Financial seeks a Customer Service Representative to respond to calls, provide website support, and manage customer inquiries with a focus on first call resolution. The role emphasizes compliance and accurate documentation of customer accounts.

Ideal candidates have HS diploma and 2-4 years of call center experience, with strong communication skills and the ability to work in a fast-paced team environment while navigating multiple systems.

Qualifications

• HS Diploma/GED required.
• 2-4 years’ call center experience preferred.
• Proven ability to listen and offer appropriate products or solutions.
• Demonstrated customer service skills and engaging communication.

Responsibilities

• Respond to calls using inbound/outbound dialer with focus on quality and first call resolution.
• Provide website and technology support, including passwords and payment arrangements.
• Handle complaints, branch issues, delinquency levels and refunds.
• Manage multiple portfolio servicing tasks including cash advances and settlements.
• Interact with clients consultatively in accordance with laws, policies and procedures.
• Negotiate with customers to resolve account matters.
• Maintain and notate all information on customer accounts.

Skills

Customer service

Communication skills

Problem solving

Bilingual English/Spanish

Education

High School Diploma or GED

Job description

OneMain Financial seeks a Customer Service Representative to respond to calls, provide website support, and manage customer inquiries with a focus on first call resolution. The role emphasizes compliance and accurate documentation of customer accounts.

Ideal candidates have HS diploma and 2-4 years of call center experience, with strong communication skills and the ability to work in a fast-paced team environment while navigating multiple systems.