Collections & Account Resolution Specialist

myhrhome

Evansville (IN)

On-site

USD 36,000 - 48,000

Full time

5 days ago

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Benefits offered by this job

Health insurance

401k match

Employee stock purchase

Tuition reimbursement

Paid time off

Sick leave

Holidays

Volunteer time

Job summary

OneMain Financial in Evansville, IN is seeking a collections specialist to initiate contact with customers on charge-off accounts, negotiate settlements, and manage documentation in the system. You will work to meet QA standards in a goal-oriented environment.

Compliance with FDCPA and state regulations is essential, along with strong communication and negotiation abilities. The role is in-office with a structured schedule and benefits as outlined by the company.

Qualifications

Must have in-depth understanding of collections and negotiation skills.
Strong negotiation skills to resolve escalated calls.
Ability to maintain confidentiality and sensitive information.

Responsibilities

Initiate contact with customers via telephone regarding charge-off accounts and arrange repayment or settlement.
Negotiate with customers to resolve accounts.
Maintain and notate all information and documentation in the computer system and share with others involved in collections.
Meet departmental call and QA standards.
Work in a goal-oriented environment to meet production indicators.
Maintain compliance with FDCPA and state regulations.