Hybrid Customer Care Specialist - Unlimited PTO & Growth

Hireology, Inc.; Chicago (IL); Hybrid; USD 50.000 - 61.000; Vollzeit

Benefits dieser Stelle

Unlimited PTO

Health insurance

Dental insurance

Vision insurance

401(k) with match

Hybrid office downtown Chicago

Zusammenfassung

Hireology is seeking a Customer Care Specialist in Chicago to be on the front lines of our customer experience, helping customers navigate questions, troubleshoot issues, and get the most out of our platform. You will collaborate with Product, Finance, and Customer Success to understand our products and customers while building problem-solving and communication skills for growth at Hireology.

You’ll work cross-functionally to resolve issues, communicate clearly, and take ownership from

Qualifikationen

• Bachelor’s degree or equivalent experience.
• Experience in sales, customer success, or account management is preferred.
• Must be extremely detail oriented, highly motivated, driven, self-starter.

Aufgaben

• Respond to inbound customer questions and support requests with empathy, curiosity, and a sense of urgency.
• Investigate customer issues to identify root causes and determine the best path toward resolution.
• Communicate complex or technical information to customers in a clear, thoughtful way.
• Partner cross-functionally with Product, Finance, Customer Success, and third-party vendors to resolve issues.
• Take ownership of customer questions from initial investigation through resolution, keeping customers informed.
• Identify trends and recurring customer pain points and share insights to improve products and processes.

Kenntnisse

Creative problem solving

Customer oriented

Great communicator

Metrics driven

Eager to learn

Ausbildung

Bachelor’s degree or equivalent experience

Jobbeschreibung

Hireology is seeking a Customer Care Specialist in Chicago to be on the front lines of our customer experience, helping customers navigate questions, troubleshoot issues, and get the most out of our platform. You will collaborate with Product, Finance, and Customer Success to understand our products and customers while building problem-solving and communication skills for growth at Hireology.

You’ll work cross-functionally to resolve issues, communicate clearly, and take ownership from