Hybrid Customer Care Specialist: Proactive Support & Growth

Gl Group; Hazelwood (MO); Hybrid; USD 32,000 - 52,000; Full time

Benefits offered by this job

401(k) retirement plan with employer‑s

Health insurance options – HSA plans

Limited FSA plan

Dependent Care FSA

Life Insurance options; LTD and STD

Paid holidays

Job summary

Gl Group is seeking a Booksource Customer Care Specialist in Missouri. You will handle education orders, maintain customer data, and provide proactive service via live chat, phone, and email. The role requires strong communication and a customer-first mindset, with hybrid work (3 days remote, 2 on-site) and benefits support.

You will collaborate with internal teams, adapt to fluctuating order volumes, and contribute to an excellent customer experience. Prior education industry exposure is a plus.

Qualifications

• Minimum one year in customer service or related role.
• Demonstrated ability to handle inquiries with accuracy and timeliness.
• Proficient in Microsoft Office and CRM tools; quick to learn ERP.
• Strong written and verbal communication, detail-oriented.

Responsibilities

• Process education orders accurately and monitor through completion.
• Respond promptly to customer inquiries via chat, phone, email.
• Maintain and update customer records; follow up on satisfaction.
• Collaborate with internal teams to resolve issues and improve experience.

Skills

Strong communication

Customer service experience

Time management

Team player

Tech-savvy

Education

High school diploma or GED

Tools

Salesforce CRM

Microsoft Office

Teams

ERP systems

Job description

Gl Group is seeking a Booksource Customer Care Specialist in Missouri. You will handle education orders, maintain customer data, and provide proactive service via live chat, phone, and email. The role requires strong communication and a customer-first mindset, with hybrid work (3 days remote, 2 on-site) and benefits support.

You will collaborate with internal teams, adapt to fluctuating order volumes, and contribute to an excellent customer experience. Prior education industry exposure is a plus.