Customer Care Specialist

Gl Group; Hazelwood (MO); Hybrid; USD 32,000 - 52,000; Full time

Benefits offered by this job

401(k) retirement plan with employer‑s

Health insurance options – HSA plans

Limited FSA plan

Dependent Care FSA

Life Insurance options; LTD and STD

Paid holidays

Job summary

Gl Group is seeking a Booksource Customer Care Specialist in Missouri. You will handle education orders, maintain customer data, and provide proactive service via live chat, phone, and email. The role requires strong communication and a customer-first mindset, with hybrid work (3 days remote, 2 on-site) and benefits support.

You will collaborate with internal teams, adapt to fluctuating order volumes, and contribute to an excellent customer experience. Prior education industry exposure is a plus.

Qualifications

• Minimum one year in customer service or related role.
• Demonstrated ability to handle inquiries with accuracy and timeliness.
• Proficient in Microsoft Office and CRM tools; quick to learn ERP.
• Strong written and verbal communication, detail-oriented.

Responsibilities

• Process education orders accurately and monitor through completion.
• Respond promptly to customer inquiries via chat, phone, email.
• Maintain and update customer records; follow up on satisfaction.
• Collaborate with internal teams to resolve issues and improve experience.

Skills

Strong communication

Customer service experience

Time management

Team player

Tech-savvy

Education

High school diploma or GED

Tools

Salesforce CRM

Microsoft Office

Teams

ERP systems

Job description

Description

Booksource Customer Care Specialist

The Customer Care Specialist delivers exceptional internal and external customer service through accurate order processing, customer data management, live chat and help desk support, and timely responses to phone and email inquiries. This role builds strong customer relationships by providing proactive, thoughtful solutions that exceed expectations.

Are you an organized, detail-oriented problem solver who enjoys helping others? We’re looking for a proactive team player with strong communication skills, a customer-first mindset, and the ability to manage multiple priorities. Customer service experience is required, and education experience is a plus. If you’re adaptable, tech-savvy, and passionate about providing great service, we’d love to talk with you!

Your Contribution to the Team Includes

• Accurately process education orders and monitor them through completion, adapting to seasonal fluctuations in order volume.
• Respond promptly and thoroughly to customer inquiries, anticipate needs, and provide personalized, proactive service.
• Maintain accurate customer records and proactively follow up to assess satisfaction, address concerns, and identify needs.
• Collaborate with internal departments to resolve issues and improve the overall customer experience.
• Develop cross-functional knowledge through cross-training and provide departmental support as needed.

Requirements

Qualifications and Skills for Success

• Strong verbal and written communication skills, basic math skills, and a proactive, solution-oriented approach to customer service.
• Excellent attention to detail, urgency, and follow-through, with strong organizational and time management skills to manage multiple priorities and meet deadlines.
• Ability to work independently and collaboratively while remaining calm, focused, and professional in challenging situations.
• Proficiency in Microsoft Office, Teams, Salesforce CRM, and web-based tools, with the ability to quickly learn the company’s ERP system and other business applications.
• At least one year of customer service experience.
• High school diploma or GED preferred.
• Experience in the education industry is a plus.

Hours & Work Location

• Full-time Monday – Friday
• Hybrid – 3 days and Onsite – 2 days

Compensation

• Negotiable based on education, relevant experience, and qualifications.

Benefits

• 401(k) retirement plan with employer match
• Health insurance plan options – HSA plans
• Limited FSA plan
• Dependent Care Flexible Spending Accounts (DCARE)
• Employer Paid Life Insurance - Voluntary Life Insurance options. LTD and STD plans
• Paid Holidays include New Years Eve, New Year's Day, MLK day, Memorial Day, 4th of July, Labor Day, Thanksgiving Day, The Day After Thanksgiving, Christmas Eve, Christmas Day, and two floating holidays.

Benefit eligibility/offerings are determined by employment status and scheduled hours.

Booksource is an Equal Opportunity Employer

Qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, genetic information, age, gender, veteran status, sexual orientation, gender identity or expression, and the presence of mental, physical, or sensory disability, or any other status protected under federal, state, or local laws.