Hybrid Customer Care & Solutions Specialist

PlayCore Holdings, Inc.; Maryland; Hybrid; USD 26,174 - 28,929; Full time

Benefits offered by this job

Education reimbursement

401(k) with employer match

Job summary

PlayCore Holdings, Inc. is seeking a Customer Service Representative in Dunkirk, MD to support Business Development and Inside Business Development teams. The role involves assisting customers, quoting prices, and ensuring timely delivery information in a hybrid environment.

The ideal candidate will have strong communication skills, attention to detail, and proficiency with MS Office tools. This full-time position offers a competitive benefits package.

Qualifications

• Requires advanced-related degree or a high school diploma/equivalent with over 2 years of work-related experience.
• Excellent communication and active listening skills with professional demeanor.
• Attention to detail and strong time management are essential.
• Proficiency with MS Excel, Word, and Outlook is expected.

Responsibilities

• Answer customers' questions about products, prices, availability and uses.
• Discuss customer needs with new and existing clients and align them with products.
• Quote prices and bid specifications and inform customers of delivery schedules and warranties.
• Collaborate with colleagues on marketing information and business development strategies.
• Follow up on orders and quotes; perform other duties as assigned.

Education

Advanced-related degree or equivalent

High school diploma/equivalent + 2+ years experience

Tools

MS Outlook

PowerPoint

Excel

Job description

PlayCore Holdings, Inc. is seeking a Customer Service Representative in Dunkirk, MD to support Business Development and Inside Business Development teams. The role involves assisting customers, quoting prices, and ensuring timely delivery information in a hybrid environment.

The ideal candidate will have strong communication skills, attention to detail, and proficiency with MS Office tools. This full-time position offers a competitive benefits package.