Customer Success & Growth Support Specialist

PlayCore; Dunkirk (MD); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Excellent benefits package

Paid time off

Health insurance

Vision, dental, life, disability

401(k) plan with employer match after

Job summary

PlayCore, Dunkirk, MD, is seeking a Customer Service Representative to work with Business Development and Inside Business Development teams to grow the customer base and meet sales targets while boosting customer satisfaction.

You will answer product questions, discuss customer needs, and provide pricing, delivery, and warranty information. Strong communication, organization, and detail orientation are required.

Qualifications

• Excellent communication and active listening skills.
• Attention to detail is essential.
• Time management with a strong sense of urgency and motivation.
• Professional demeanor when dealing with customers.

Responsibilities

• Answer customers' questions about products, prices, availability, and uses.
• Discuss needs with customers and explain how products meet them.
• Quote prices and other bid specifications.
• Inform customers of delivery schedules, warranties, or other info.
• Collaborate with colleagues on strategies and marketing info.
• Follow up on orders and quotes.
• Other duties as assigned.

Skills

Analytical Decision-Making

Communication

Learning & Development

Planning & Organizing

Professionalism & Integrity

Risk-Taking/Creative Thinking

Teamwork & Relationship-Building

Results Orientation

Education

Advanced-related degree or high school diploma/equivalent + 2+ years experience

Tools

MS Excel

MS Word

Outlook

Job description

PlayCore, Dunkirk, MD, is seeking a Customer Service Representative to work with Business Development and Inside Business Development teams to grow the customer base and meet sales targets while boosting customer satisfaction.

You will answer product questions, discuss customer needs, and provide pricing, delivery, and warranty information. Strong communication, organization, and detail orientation are required.