Hybrid Customer Care Manager — Lead Teams & Elevate CX

Tech24; Greenville (SC); On-site; USD 80,000 - 90,000; Full time

Benefits offered by this job

Weekly Pay

Generous paid time off

Comprehensive benefits

401(k) with company match

Job summary

A dynamic technology company based in Greenville, SC, is seeking a Customer Care Manager to lead the customer service department. You will be responsible for ensuring high levels of customer satisfaction and guiding a team of Account Coordinators. This role demands experience in leading remote teams, exceptional communication skills, and a commitment to delivering outstanding customer service. The position offers a compensation range of $80,000 - $90,000 annually, alongside comprehensive benefits and a supportive work environment.

Qualifications

• Experience successfully leading a hybrid/remote workforce.
• Strong commitment to customer service and quality.
• Exceptional communication skills with meticulous attention to detail.

Responsibilities

• Lead the customer service department to ensure high levels of satisfaction.
• Coach and develop a high-performing team.
• Collaborate with cross-functional teams to meet customer objectives.

Skills

Data-driven mindset

Exceptional communication skills

Leadership experience

Analytical skills

Customer service commitment

Job description

A dynamic technology company based in Greenville, SC, is seeking a Customer Care Manager to lead the customer service department. You will be responsible for ensuring high levels of customer satisfaction and guiding a team of Account Coordinators. This role demands experience in leading remote teams, exceptional communication skills, and a commitment to delivering outstanding customer service. The position offers a compensation range of $80,000 - $90,000 annually, alongside comprehensive benefits and a supportive work environment.