Hybrid Customer Account Specialist - Order Management

Vibrantz Technologies; Quincy (IL); Hybride; USD 25 000 - 31 000; Plein temps

Résumé du poste

Vibrantz Technologies, a leader in specialty chemicals and materials, is seeking a Customer Account Specialist in Quincy, IL. The role focuses on accurate order entry, proactive customer support, and cross‑functional coordination across Sales, Production, Operations, and Finance to ensure smooth order fulfillment and exceptional service.

The position is hybrid, requiring collaboration across multiple departments while maintaining accountability and strong time management in a remote-friendly

Qualifications

• Associate degree in Business Administration, Supply Chain, Customer Service, or related field preferred.
• Equivalent combination of education and relevant experience may be considered.
• Minimum of 2–3 years in customer service, account management, order management, logistics coordination, or related role.
• Experience in manufacturing, chemical, industrial, or distribution environment preferred.
• Experience using ERP systems for order processing and customer account management.
• Excellent computer skills with Microsoft Office Suite.

Responsabilités

• Serve as the primary point of contact for assigned customer accounts and build strong relationships through proactive communication and exceptional service.
• Respond to inquiries and provide timely, accurate solutions addressing customer needs, concerns and requests.
• Manage customer orders within the ERP system, ensuring accuracy of entry, pricing, quantities, and delivery requirements.
• Monitor orders through fulfillment and communicate status, availability, and shipping updates to customers.
• Maintain customer account information, order records, and documentation of interactions and resolutions.
• Collaborate with Production, Operations, Planning, Supply Chain, Shipping, Logistics, and Sales to ensure timely order fulfillment.
• Coordinate production schedules, shipment tracking, and delivery updates to customers and internal stakeholders.
• Investigate and resolve issues related to orders, shipments, invoices, returns, and deliveries.
• Process return authorizations, credits, and replacement orders per company policies.
• Escalate complex concerns and drive resolution while keeping customers informed.
• Generate reports and support performance metrics and continuous improvement.
• Identify opportunities to improve service processes and overall customer experience.

Connaissances

Customer service

Order management

Communication

Cross-functional collaboration

Formation

Associate degree in Business Administration or related field

Outils

ERP systems

IFS

Qualtrax

Description du poste

Vibrantz Technologies, a leader in specialty chemicals and materials, is seeking a Customer Account Specialist in Quincy, IL. The role focuses on accurate order entry, proactive customer support, and cross‑functional coordination across Sales, Production, Operations, and Finance to ensure smooth order fulfillment and exceptional service.

The position is hybrid, requiring collaboration across multiple departments while maintaining accountability and strong time management in a remote-friendly