Hybrid CSR: Order Entry & Multi-Channel Support

TEKsystems; Huntersville (NC); Hybrid; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Paid time off

Job summary

TEKsystems in Huntersville, NC seeks a Contract to Hire Customer Service Representative to enter customer orders in ERP and support customers by phone, email, and live chat. The role starts with training and expands to handling inquiries while building product knowledge to drive exceptional customer experiences.

Expect 2+ years of customer-facing experience, strong communication skills, and proficiency with Microsoft Office 365.

Qualifications

• 2+ years in customer-facing work preferred.
• Strong written and verbal communication across all levels.
• Detail-oriented with high accuracy in data entry and order processing.

Responsibilities

• Enter customer orders into ERP with minimal errors.
• Handle customer inquiries via phone, email, and live chat.
• Respond to inquiries and resolve issues efficiently with one-touch resolutions when possible.
• Process reports and monitor orders on hold to keep operations smooth.
• Maintain professionalism and adhere to company policies throughout all interactions.

Skills

Customer service

Call center

Tools

Microsoft Office 365

Outlook

Teams

Job description

TEKsystems in Huntersville, NC seeks a Contract to Hire Customer Service Representative to enter customer orders in ERP and support customers by phone, email, and live chat. The role starts with training and expands to handling inquiries while building product knowledge to drive exceptional customer experiences.

Expect 2+ years of customer-facing experience, strong communication skills, and proficiency with Microsoft Office 365.