Hybrid CSR — In-Office Training with Remote Days

Lexicon Solutions; Indianapolis (IN); Híbrido; USD 36.000 - 48.000; Jornada completa

Descripción de la vacante

Lexicon Solutions in Indianapolis, IN is seeking a Customer Service Representative to handle phone and email inquiries, assist with registration and login issues, and guide participants through the client portal. The role emphasizes accurate documentation, friendly service, and first-contact issue resolution.

Training starts onsite in Indianapolis with hybrid work later; candidates must live within an hour and be able to work a flexible schedule including overtime.

Formación

• 1-3 years of experience in a technical call center environment or transferable skills.
• High School Diploma or GED.
• Demonstrated customer service and issue resolution skills.
• Strong detail orientation and listening skills.
• Proficiency in the utilization of computer software applications, including MS Word and MS Excel.
• Effectively communicate both verbally and in writing.
• Pleasant telephone voice, tone and manner.
• Willingness to work a flexible schedule and overtime when needed.
• Successful completion of a background check and drug screen is required.

Responsabilidades

• Provide excellent customer service and one call issue resolution.
• Handle incoming phone calls and assigned email requests along with escalated items.
• Assist participants with registration and log in issues.
• Assist participants with navigation on the client site for their specific program.
• Assist participants with overall questions concerning the applications available to them on the private portal.
• Work with Account Management on escalated issues of a non-routine nature.
• Assist members complete the client’s Health Survey over the phone.
• Perform other, varied job-related duties as assigned.

Conocimientos

Call center experience

Customer service

Verbal and written communication

Detail orientation and listening

MS Word and MS Excel

Flexible schedule & overtime

Background check & drug screen

Educación

High School Diploma or GED

Herramientas

MS Word

MS Excel

Descripción del empleo

Lexicon Solutions in Indianapolis, IN is seeking a Customer Service Representative to handle phone and email inquiries, assist with registration and login issues, and guide participants through the client portal. The role emphasizes accurate documentation, friendly service, and first-contact issue resolution.

Training starts onsite in Indianapolis with hybrid work later; candidates must live within an hour and be able to work a flexible schedule including overtime.