Onsite CSC Supervisor: Clipper START & Support Ops

WSP Global Inc.; Concord (CA); On-site; USD 41,000 - 58,000; Full time

Job summary

WSP Global Inc. is seeking a Customer Service Center Supervisor based onsite in Concord, CA. The role oversees a team of CSRs, manages eligibility verification, and ensures compliance with procedures and privacy requirements.

You will drive performance metrics, provide coaching, and coordinate with internal teams and partners. The supervisor will monitor call and service levels, maintain staffing coverage, and support continuous improvement initiatives within the Clipper START program.

Qualifications

• Knowledge of eligibility-verification, application-processing, or document-review operations.
• Experience supervising work performed in a CRM or case-management system (Salesforce preferred).
• Ability to protect confidential information and support customers with limited English proficiency.

Responsibilities

• Oversee daily Clipper START eligibility verification and customer support operations.
• Monitor application workloads and ensure timely processing targets within established SLAs.
• Ensure CRM entries, documents, and communications are accurately recorded and maintained.

Skills

Leadership

Supervision

CRM analysis

Communication

Language support

Education

High School Diploma or GED

Some college courses

Tools

Salesforce

Job description

WSP Global Inc. is seeking a Customer Service Center Supervisor based onsite in Concord, CA. The role oversees a team of CSRs, manages eligibility verification, and ensures compliance with procedures and privacy requirements.

You will drive performance metrics, provide coaching, and coordinate with internal teams and partners. The supervisor will monitor call and service levels, maintain staffing coverage, and support continuous improvement initiatives within the Clipper START program.