Customer Service Representative

GEICO; Waco (TX); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

PTO

Career Growth Opportunities

Evenings Off

Health Insurance

Dental Insurance

Vision Insurance

Job summary

GEICO in Waco, Texas is seeking a customer-focused representative to handle incoming calls, assist policyholders with policy and billing updates, and educate customers on products that add value to their lives.

We value clear communication, empathy, and the ability to navigate multiple computer systems. The role may require weekends or evenings and requires residency near Round Rock, TX or nearby. Prior customer service is a plus, and training is provided.

Qualifications

• High school diploma or equivalent.
• Strong comfort level with navigating multiple computer systems simultaneously.
• Demonstrated ability to communicate clearly and patiently over the phone.
• Availability to work a set schedule including potential weekends or evenings.
• Residency in or near the Round Rock, Texas area.
• Previous customer service experience is helpful but we prioritize a positive attitude and willingness to learn.

Responsibilities

• Answer incoming calls and provide helpful, accurate information regarding policy coverage and billing.
• Assist policyholders with updates to their accounts, ensuring every change is processed accurately.
• Identify opportunities to educate customers on additional products that add real value to their lives.
• Resolve concerns with empathy and clarity, turning frustrating moments into positive experiences.
• Navigate internal databases to find quick, reliable answers for our customers.
• Collaborate with your fellow team members to keep our service standards high and our office atmosphere welcoming.

Skills

Customer Service

Phone Communication

Multitasking

Education

High School Diploma or Equivalent

Tools

CRM software

Job description

Job Description

At the GEICO office in Waco, we believe that the best insurance experience comes from people who genuinely care about helping their neighbors. We aren't just here to process paperwork; we are here to provide peace of mind to our community. When a customer calls us, they are often navigating a stressful situation, and your friendly voice will be the difference between a bad day and a resolved problem. We have built a workplace where you are supported, heard, and given the tools you need to succeed from day one. You will join a group of dedicated professionals who value kindness and clear communication above all else. Whether you are starting a new career path or looking to grow in a stable environment, we provide the training and encouragement to help you thrive. If you enjoy solving problems and want to work in an office where people truly cheer for each other’s successes, you will fit right in with our Round Rock team.

Benefits

• Paid Time Off (PTO)
• Career Growth Opportunities
• Evenings Off
• Health Insurance
• Dental Insurance
• Vision Insurance

Responsibilities

Answer incoming calls and provide helpful, accurate information regarding policy coverage and billing.

Assist policyholders with updates to their accounts, ensuring every change is processed accurately.

Identify opportunities to educate customers on additional products that add real value to their lives.

Resolve concerns with empathy and clarity, turning frustrating moments into positive experiences.

Navigate internal databases to find quick, reliable answers for our customers.

Collaborate with your fellow team members to keep our service standards high and our office atmosphere welcoming.

Requirements

High school diploma or equivalent.

Strong comfort level with navigating multiple computer systems simultaneously.

Demonstrated ability to communicate clearly and patiently over the phone.

Availability to work a set schedule including potential weekends or evenings.

Residency in or near the Round Rock, Texas area.

Previous customer service experience is helpful but we prioritize a positive attitude and willingness to learn.