Hybrid CSR: B2B Customer Support & Order Management

S&S Truck Parts; Schaumburg (IL); Hybrid; USD 42,000 - 52,000; Full time

Job summary

S&S Truck Parts is hiring a Customer Service Representative in Schaumburg, IL. The CSR will be the primary contact across phone, email, and digital channels, handling orders, pricing, shipment status, and service issues while coordinating with internal teams.

The role emphasizes clear communication, organization, and ownership through resolution, with a focus on learning how the business works and applying good judgment in a fast-paced environment.

Qualifications

• Previous customer service or order management experience preferred.
• Strong written and verbal communication.
• Ability to manage multiple requests and changing priorities without losing ownership.
• Familiarity with Microsoft Office and Outlook.

Responsibilities

• Respond to customer requests by phone, email, and digital channels in a timely, professional manner.
• Enter and manage customer orders, quotes, changes, cancellations, and related transactions.
• Research product availability, pricing, part information, order status, and invoices.
• Own assigned requests from initial contact to resolution or handoff.
• Coordinate with Sales, Warehousing, Returns, and other teams to resolve needs.
• Maintain accurate records and follow established processes.

Skills

Customer service

Communication

Organization

Attention to detail

Multitasking

Problem solving

Cross-functional collaboration

Tools

CRM systems

ERP/order-management

Microsoft Office

Outlook

Job description

S&S Truck Parts is hiring a Customer Service Representative in Schaumburg, IL. The CSR will be the primary contact across phone, email, and digital channels, handling orders, pricing, shipment status, and service issues while coordinating with internal teams.

The role emphasizes clear communication, organization, and ownership through resolution, with a focus on learning how the business works and applying good judgment in a fast-paced environment.