Client & Driver Support Specialist

Wheels, Inc; Schaumburg (IL); Hybrid; USD 41,000 - 57,000; Full time

Benefits offered by this job

Hybrid work model

Annual incentive plan

Competitive pay

Job summary

Wheels, Inc. is hiring a Customer Support Specialist in a hybrid role serving clients and drivers in Schaumburg, IL. You will manage multi-channel inquiries, enter requests in CRM, and coordinate tasks like licenses, vehicle transport, and driver uploads.

You will analyze data, maintain client profiles, run reports, and escalate issues when needed. A high school diploma is required with preference for a Bachelor's degree and Salesforce experience.

Qualifications

• High School Diploma required; Bachelor's degree preferred.
• Minimum of 1 year of customer service experience in a high-volume environment.
• Salesforce experience preferred.
• Spanish language proficiency desired.

Responsibilities

• Communicate with a diverse portfolio of clients and drivers across multiple channels.
• Enter and manage customer requests in CRM and internal systems.
• Process tasks such as license and title requests, vehicle transportation, and driver uploads.
• Make strategic decisions on keep/sell vehicle recommendations and driver placements.
• Escalate issues to the Supervisor and appropriate personnel as needed.
• Maintain client profiles and standard operating procedures; run reports.

Skills

Communication skills

Microsoft Office

Time management

Attention to detail

Problem solving

Independent work

Cross-functional collaboration

Education

High School Diploma

Bachelor's degree preferred

Tools

Salesforce

Fleetview

P2P

Job description

Wheels, Inc. is hiring a Customer Support Specialist in a hybrid role serving clients and drivers in Schaumburg, IL. You will manage multi-channel inquiries, enter requests in CRM, and coordinate tasks like licenses, vehicle transport, and driver uploads.

You will analyze data, maintain client profiles, run reports, and escalate issues when needed. A high school diploma is required with preference for a Bachelor's degree and Salesforce experience.