Hybrid Creative Operations Project Lead

Tonic3; Chicago (IL); Hybrid; USD 80,000 - 110,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Tonic3 is seeking a Business & Creative Operations Project Manager to organize information, coordinate cross-functional initiatives, and keep projects moving forward in a fast-paced in-house creative agency. You will turn priorities into actionable plans, manage timelines, and prepare leadership materials.

The role focuses on clear documentation, accurate metrics, and effective communication to ensure alignment across creative, operations, account management, and production teams.

Qualifications

• Bachelor level degree required in business/communication fields.
• 4+ years of experience in project management or program coordination.
• Experience coordinating cross-functional projects and managing timelines.
• Strong ability to organize information and maintain documentation.
• Excellent written and verbal communication for concise updates.

Responsibilities

• Translate agency priorities into actionable project plans, timelines, milestones, and next steps.
• Coordinate cross-functional business and operational initiatives, tracking progress, owners, risks, dependencies, and follow-up items.
• Support recurring agency reporting by gathering, organizing, validating, and preparing metrics and data with a strong focus on accuracy.
• Maintain clear, organized documentation of data sources, reporting timelines, metric definitions, project status, and key decisions.
• Organize and maintain agency content, process documentation, shared trackers, and knowledge repositories so information stays current, accessible, and useful.
• Coordinate leadership meetings and agency routines, including agendas, presentations, pre-reads, meeting notes, action items, and follow-up.
• Prepare clear, compelling presentations and status updates that turn information and insights into meaningful takeaways for senior leaders.
• Partner with teams across creative, operations, account management, production, and other functions to resolve coordination gaps and keep work moving forward.
• Identify opportunities to improve project coordination, documentation, and team processes, helping implement agreed-upon improvements.
• Keep stakeholders informed of progress, upcoming milestones, outstanding decisions, and potential roadblocks to maintain alignment and accountability.

Skills

Project management

Cross-functional coordination

Data analysis

Documentation

Presentations

Communication

Organization

Problem-solving

Stakeholder management

Education

Bachelor's degree in Business, Marketing, Mass Communication, Advertising, or related field

Job description

Tonic3 is seeking a Business & Creative Operations Project Manager to organize information, coordinate cross-functional initiatives, and keep projects moving forward in a fast-paced in-house creative agency. You will turn priorities into actionable plans, manage timelines, and prepare leadership materials.

The role focuses on clear documentation, accurate metrics, and effective communication to ensure alignment across creative, operations, account management, and production teams.