Hybrid Content Claims Specialist - Remote & Field Work

Crawford & Company; Cleveland (OH); Hybrid; USD 40,000 - 55,000; Full time

Job summary

Crawford & Company is seeking a Content Claims Specialist for a hybrid role serving Detroit and Cleveland areas. You will communicate with adjusters and policyholders, perform contents inventories, price items, and support timely claim resolutions while upholding client SLA requirements.

The position requires travel for field inspections, attention to detail, and solid communication skills. A high school diploma is required; a college degree is preferred and MS Office proficiency is expected.

Qualifications

• Requires 1+ year of related experience.
• Must have good verbal and written communication skills.
• Must have valid driver’s license and pass background check.

Responsibilities

• Communicate with adjusters/policyholders and vendors in the claims process.
• Complete physical inventory of contents and identify claim type.
• Ensure timely and quality/turnaround of claims per SLA and productivity standards.
• Coordinate with Field Support to organize resources for data entry and LKQ assessment.
• Independently manage claim load to promote timely closures.
• Maintain detailed claim notes in the claims system.

Skills

Attention to detail

Communication

Independent work

Travel for field inspections

Customer-focused

Organizational skills

Education

High School diploma

College degree preferred

Tools

MS Office

Outlook

Excel

Job description

Crawford & Company is seeking a Content Claims Specialist for a hybrid role serving Detroit and Cleveland areas. You will communicate with adjusters and policyholders, perform contents inventories, price items, and support timely claim resolutions while upholding client SLA requirements.

The position requires travel for field inspections, attention to detail, and solid communication skills. A high school diploma is required; a college degree is preferred and MS Office proficiency is expected.