Content Claims Specialist - Hybrid/Remote Field Inspections

Crawford & Company; Boston (MA); Hybrid; USD 40,000 - 60,000; Full time

Benefits offered by this job

Company equipment provided

Job summary

Crawford & Company in Boston is seeking a Content Claims Specialist to join our growing field team. This hybrid role combines work from home with driving responsibilities to support contents claims.

1+ year of related experience, strong attention to detail and communication, and the ability to work independently and travel for field inspections are essential. A valid driver’s license and background check are required; company equipment will be provided.

Qualifications

• 1+ year of related experience.
• Strong attention to detail and communication skills.
• Ability to work independently and travel for field inspections.
• Customer-focused with excellent organizational skills.

Responsibilities

• Communicate with adjusters/policyholders and vendors to explain roles in content claims handling.
• Complete physical inventory of contents impacted by losses and identify claim type.
• Ensure quality and turnaround of all claims per productivity standards and SLA.
• Organize resources for data entry and LKQ assessment of damaged contents.
• Independently manage claim load for timely closures.
• Maintain claims notes in the system and pricing LKQ items.
• Promote Crawford brand and uphold the Code of Business Conduct.
• Participate in special projects or CAT response as needed.

Skills

Attention to detail

Communication

Independent working

Travel for field inspections

Customer-focused

MS Office/Outlook/Excel

Education

High School Diploma

College degree preferred

Tools

MS Office

Excel

Job description

Crawford & Company in Boston is seeking a Content Claims Specialist to join our growing field team. This hybrid role combines work from home with driving responsibilities to support contents claims.

1+ year of related experience, strong attention to detail and communication, and the ability to work independently and travel for field inspections are essential. A valid driver’s license and background check are required; company equipment will be provided.