Content Claims Specialist - Field - Level I

Crawford & Company; Cleveland (OH); Hybrid; USD 40,000 - 55,000; Full time

Job summary

Crawford & Company is seeking a Content Claims Specialist for a hybrid role serving Detroit and Cleveland areas. You will communicate with adjusters and policyholders, perform contents inventories, price items, and support timely claim resolutions while upholding client SLA requirements.

The position requires travel for field inspections, attention to detail, and solid communication skills. A high school diploma is required; a college degree is preferred and MS Office proficiency is expected.

Qualifications

• Requires 1+ year of related experience.
• Must have good verbal and written communication skills.
• Must have valid driver’s license and pass background check.

Responsibilities

• Communicate with adjusters/policyholders and vendors in the claims process.
• Complete physical inventory of contents and identify claim type.
• Ensure timely and quality/turnaround of claims per SLA and productivity standards.
• Coordinate with Field Support to organize resources for data entry and LKQ assessment.
• Independently manage claim load to promote timely closures.
• Maintain detailed claim notes in the claims system.

Skills

Attention to detail

Communication

Independent work

Travel for field inspections

Customer-focused

Organizational skills

Education

High School diploma

College degree preferred

Tools

MS Office

Outlook

Excel

Job description

Start Your Claims Career in the Field - Join Our Growing Team!

Location: Detroit Michigan, Cleveland Oh

Work Setup: Hybrid - Work From Home + Driving Role

What We’re Looking For

• 1+ year of related experience
• Strong attention to detail and communication skills
• Ability to work independently and travel for field inspections
• Customer-focused with excellent organizational skills

• Secondary (High School) Diploma.
• College degree preferred.
• Minimum 6 months relevant work experience.
• Good verbal and written communication skills.
• Good attention to detail.
• Strong analytical and problem solving skills.
• Ability to work independently
• Strong computer skills (MS Office/Outlook/Excel, Etc)
• Excellent interpersonal skills including the ability to handle challenging situations and people.
• Must have a valid driver’s license and pass a background check.
• This is a remote/work from home position. Employee must be able to provide:
  • an adequate workspace, free of noise
  • high speed internet service
  • reliable personal vehicle and valid driver’s license
• Company equipment including laptop will be provided. It is the employee’s responsibility to care and maintain the equipment, as per policy
• Overnight travel required

#LI-JC3 #LI-Hybrid

• Communicate with adjusters/policyholders and industry vendors to explain their roles as Content Claims Specialists and their respective roles/contributions in the claims handling process.
• Complete physical inventory of the contents impacted by the covered loss. Identify claim type and apply appropriate methodology based on the circumstances of the contents loss. May be exposed to diverse conditions (cold, heat, rain, debris, etc.).
• Ensure consistent and quality/turnaround of all claims in accordance with the Company’s productivity and performance standards and our client’s SLA requirements.
• Work with the Field Support Department to organize resources (claims assistants, pricing representatives) required for completing the data entry and LKQ assessment of all damaged/destroyed total loss contents in an efficient and effective manner as per productivity standards.
• Independently manage claim load to promote/achieve the timely turnaround/closures of all claims.
• Communicate with all parties (adjusters/policyholders) in adherence with edjuster’s commitment to timely and informative updates on the content claims process.
• Complete/submit detailed work/time logs on a daily basis, for all claims processed.
• Maintain claim related notes in the Company’s Claims System/Web-application, exclaim, relating to incurred hours over productivity standards, as well as related to specific issues and other pertinent notes.
• Ensure timely and accurate completion/pricing of all outstanding items, which have not been priced via other channels, and following pricing Like, Kind and Quality (LKQ) standards.
• Maintains professional and technical knowledge through continuing education.
• Consistently promote edjuster’s brand, image and reputation in a professional and positive manner.
• Upholds the Crawford Code of Business Conduct at all times.
• Participate in Special Projects, CAT response, or perform duties in other areas as requested.