Content Claims Specialist - Field - Level I

Crawford & Company; Chattanooga (TN); Hybrid; USD 42,000 - 64,000; Full time

Job summary

Crawford & Company is seeking a Content Claims Specialist to join our growing team. This remote role combines home-based work with travel for field inspections across the Atlanta, GA and Chattanooga, TN areas, requiring a valid driver's license and reliable vehicle.

You will handle claims content inventories, coordinate with adjusters and vendors, and ensure timely, accurate pricing using LKQ standards. The position emphasizes independent work, strong communication, and organizational skills to

Qualifications

• Secondary (High School) Diploma.
• Good verbal and written communication skills.
• Ability to work independently.
• Must have a valid driver's license and pass a background check.
• This is a remote/work from home position with a need to provide a quiet workspace and reliable internet, plus a personal vehicle for driving/field inspections.

Responsibilities

• Explain roles of content claims specialists to adjusters, policyholders, and vendors.
• Complete physical inventory of contents and determine claim type using LKQ standards.
• Ensure timely, quality turnaround of all claims per productivity standards and client SLAs.
• Coordinate with Field Support to organize resources for data entry and LKQ assessments.
• Independently manage claim load to meet turnaround/closure timelines.
• Communicate updates to all parties with timely and informative notes in the claims system.
• Maintain detailed work logs and notes in the claims system.

Skills

Attention to detail

Communication skills

Independent work

Driving required

Education

High School diploma

Job description

Start Your Claims Career in the Field – Join Our Growing Team!

Location: Atlanta, GA, Chattanooga, TN

Work Setup: Hybrid – Work From Home + Driving Role

What We’re Looking For

• 1+ year of related experience
• Strong attention to detail and communication skills
• Ability to work independently and travel for field inspections
• Customer‑focused with excellent organizational skills

Responsibilities

• Communicate with adjusters/policyholders and industry vendors to explain their roles as Content Claims Specialists and their respective roles/contributions in the claims handling process.
• Complete physical inventory of the contents impacted by the covered loss. Identify claim type and apply appropriate methodology based on the circumstances of the contents loss. May be exposed to diverse conditions (cold, heat, rain, debris, etc.).
• Ensure consistent and quality/turnaround of all claims in accordance with the Company's productivity and performance standards and our client's SLA requirements.
• Work with the Field Support Department to organize resources (claims assistants, pricing representatives) required for completing the data entry and LKQ assessment of all damaged/destroyed total loss contents in an efficient and effective manner as per productivity standards.
• Independently manage claim load to promote/achieve the timely turnaround/closures of all claims.
• Communicate with all parties (adjusters/policyholders) in adherence with edjuster's commitment to timely and informative updates on the content claims process.
• Complete/submit detailed work/time logs on a daily basis, for all claims processed.
• Maintain claim related notes in the Company's Claims System/Web-application, exclaim, relating to incurred hours over productivity standards, as well as related to specific issues and other pertinent notes.
• Ensure timely and accurate completion/pricing of all outstanding items, which have not been priced via other channels, and following pricing Like, Kind and Quality (LKQ) standards.
• Maintains professional and technical knowledge through continuing education.
• Consistently promote edjuster's brand, image and reputation in a professional and positive manner.
• Upholds the Crawford Code of Business Conduct at all times.
• Participate in Special Projects, CAT response, or perform duties in other areas as requested.

Qualifications

• Secondary (High School) Diploma.
• Good verbal and written communication skills.
• Strong analytical and problem solving skills.
• Ability to work independently
• Excellent interpersonal skills including the ability to handle challenging situations and people.
• Must have a valid driver's license and pass a background check.
• This is a remote/work from home position. Employee must be able to provide:
• an adequate workspace, free of noise
• high speed internet service
• reliable personal vehicle and valid driver's license
• Company equipment including laptop will be provided. It is the employee's responsibility to care and maintain the equipment, as per policy

About Us

Why Crawford?

Because a claim is more than a number - it’s a person, a child, a friend. It’s anyone who looks to Crawford on their worst days. And by helping to restore their lives, we are helping to restore our community - one claim at a time.

At Crawford, employees are empowered to grow, emboldened to act and inspired to innovate. Our industry-leading team pioneers new solutions for the industries and customers we serve. We’re looking for the next generation of leaders to take this journey with us.

We hail from more than 70 countries and speak dozens of languages, reflecting the global fabric of the audience we serve. Though our reach is vast, we proudly operate as One Crawford: united in purpose, vision and values. Learn more at www.crawco.com .

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