Content Claims Specialist - Field - Level I

Crawford & Company; Atlanta (GA); Hybrid; USD 42,000 - 65,000; Full time

Job summary

Crawford & Company in Atlanta, GA is seeking Content Claims Specialists to join our growing team. This hybrid role involves remote work with required field inspections and travel, supported by company equipment.

You'll communicate with adjusters, policyholders and vendors, manage contents-related claims, and ensure timely, accurate pricing and documentation while adhering to our standards and SLA requirements.

Qualifications

• 1+ year of related experience.
• Strong attention to detail and communication skills.
• Ability to work independently and travel for field inspections.
• Customer-focused with excellent organizational skills.
• Must have a valid driver’s license and pass a background check.
• This is a remote/work from home position. Employee must be able to provide an adequate workspace, high speed internet, reliable vehicle and valid driver’s license.
• Overnight travel required.

Responsibilities

• Communicate with adjusters/policyholders and vendors to explain roles in the claims handling process.
• Complete physical inventory of contents impacted by the loss and identify claim type.
• Ensure consistent quality and turnaround of all claims according to productivity standards and SLA requirements.
• Organize resources for data entry and LKQ assessment of damaged contents as per productivity standards.
• Independently manage claim load to promote timely closures.
• Maintain documentation in the Claims System/Web-application.
• Price outstanding items following LKQ standards.
• Promote the Crawford brand and adhere to the Code of Business Conduct.
• Participate in special projects or CAT response as needed.

Skills

Attention to detail

Communication

Independent work

Travel for field inspections

Customer focus

Organizational skills

Analytical thinking

Problem solving

Interpersonal skills

MS Office

Education

High School Diploma

College degree preferred

Tools

MS Office/Outlook/Excel

Job description

Start Your Claims Career in the Field - Join Our Growing Team!

Location: Atlanta, GA, Chattanooga, TN

Work Setup: Hybrid - Work From Home + Driving Role

What We're Looking For

1+ year of related experience

Strong attention to detail and communication skills

Ability to work independently and travel for field inspections

Customer-focused with excellent organizational skills

• Secondary (High School) Diploma.
• College degree preferred.
• Minimum 6 months relevant work experience.
• Good verbal and written communication skills.
• Good attention to detail.
• Strong analytical and problem solving skills.
• Ability to work independently
• Strong computer skills (MS Office/Outlook/Excel, Etc)
• Excellent interpersonal skills including the ability to handle challenging situations and people.
• Must have a valid driver's license and pass a background check.
• This is a remote/work from home position. Employee must be able to provide:
  • an adequate workspace, free of noise
  • high speed internet service
  • reliable personal vehicle and valid driver's license
• Company equipment including laptop will be provided. It is the employee's responsibility to care and maintain the equipment, as per policy
• Overnight travel required

#LI-JC3 #LI-Hybrid

• Communicate with adjusters/policyholders and industry vendors to explain their roles as Content Claims Specialists and their respective roles/contributions in the claims handling process.
• Complete physical inventory of the contents impacted by the covered loss. Identify claim type and apply appropriate methodology based on the circumstances of the contents loss. May be exposed to diverse conditions (cold, heat, rain, debris, etc.).
• Ensure consistent and quality/turnaround of all claims in accordance with the Company's productivity and performance standards and our client's SLA requirements.
• Work with the Field Support Department to organize resources (claims assistants, pricing representatives) required for completing the data entry and LKQ assessment of all damaged/destroyed total loss contents in an efficient and effective manner as per productivity standards.
• Independently manage claim load to promote/achieve the timely turnaround/closures of all claims.
• Communicate with all parties (adjusters/policyholders) in adherence with edjuster's commitment to timely and informative updates on the content claims process.
• Complete/submit detailed work/time logs on a daily basis, for all claims processed.
• Maintain claim related notes in the Company's Claims System/Web-application, exclaim, relating to incurred hours over productivity standards, as well as related to specific issues and other pertinent notes.
• Ensure timely and accurate completion/pricing of all outstanding items, which have not been priced via other channels, and following pricing Like, Kind and Quality (LKQ) standards.
• Maintains professional and technical knowledge through continuing education.
• Consistently promote edjuster's brand, image and reputation in a professional and positive manner.
• Upholds the Crawford Code of Business Conduct at all times.
• Participate in Special Projects, CAT response, or perform duties in other areas as requested.