Hybrid Concrete & Construction Tech Support Specialist

Guardian Protection Products; Cleveland (OH); On-site; USD 48,000 - 60,000; Full time

Benefits offered by this job

Medical, Dental and Vision coverage

Life Insurance

401k with company match

Pension plan

Generous vacation and holidays

Hybrid work model

Job summary

Euclid Chemical, a fully owned subsidiary of RPM International, seeks a Concrete and Construction Technical Support Specialist for its Cleveland Campus. You will provide technical support for construction products to distributors, contractors, and residents, while training staff and assisting with new product development and sales tools.

The role requires an associate degree or equivalent experience, strong communication, and the ability to travel to job sites.

Qualifications

• Associate degree or equivalent industry experience.
• Previous call center support experience or experience in a related field.
• Construction and/or concrete knowledge preferred.

Responsibilities

• Provide and track front-line telephone and electronic service and support for Euclid Chemical construction products.
• Schedule and manage telephone support coverage with other Technical Support Specialists, Product Managers, and marketing staff.
• Assist in the development of technical support tools such as product comparative guides, brochures, sell sheets, certification letters, website content, etc.
• Assist with product troubleshooting by coordinating testing and analysis activities between sales, customers, R&D, customer service, and operations.
• Collaborate with multiple internal departments and teams.
• Maintain electronic product technical files.
• Help plan and deliver product training and demonstrations for internal and external customers.
• Travel occasionally to construction job sites or customer locations to provide product support.

Skills

MS Office

Excellent communication

Multi-tasking

Team player

Self-motivated

Customer service

Travel flexibility

Education

Associate degree or equivalent experience

Tools

SAP

Job description

Euclid Chemical, a fully owned subsidiary of RPM International, seeks a Concrete and Construction Technical Support Specialist for its Cleveland Campus. You will provide technical support for construction products to distributors, contractors, and residents, while training staff and assisting with new product development and sales tools.

The role requires an associate degree or equivalent experience, strong communication, and the ability to travel to job sites.