Concrete & Construction Technical Support Specialist

Euclid Chemical; Cleveland (OH); Hybrid; USD 48,000 - 60,000; Full time

Benefits offered by this job

Medical, Dental, Vision benefits

Life Insurance

Disability Insurance

Parental Leave

401k with company match

Pension plan

Generous vacation and holidays

Hybrid work model

Job summary

Euclid Chemical, based in Cleveland, OH, is seeking a Concrete and Construction Technical Support Specialist to join the Cleveland Campus. You will provide frontline technical support for construction products to distributors, contractors, and design professionals, supporting internal sales and marketing staff and professionals.

You will help develop technical tools, coordinate testing with R&D, and occasionally visit job sites to provide product support.

Qualifications

• Associate degree or equivalent industry experience.
• Previous call center support experience or experience in a related field.
• Construction and/or concrete knowledge preferred.

Responsibilities

• Provide and track front-line telephone and electronic service and support for Euclid Chemical construction products.
• Schedule and manage telephone support coverage with other Technical Support Specialists, Product Managers, and marketing staff.
• Assist in the development of technical support tools such as product comparative guides, brochures, sell sheets, certification letters, website content, etc.
• Assist with product troubleshooting by coordinating testing and analysis activities between sales representatives, customers, R&D/product development, customer service, and operations.
• Collaborate and interact with multiple internal departments and teams.
• Maintain electronic product technical files.
• Help plan and deliver product training and demonstrations for internal and external customers.
• Travel occasionally to construction job sites or customer locations to provide product support.

Skills

Strong communication

Customer service

Multilingual

Travel willingness

Team collaboration

Education

Associate degree or equivalent industry experience

Tools

Microsoft Office

SAP

Job description

JOB DESCRIPTION Euclid Chemical is currently seeking a Concrete and Construction Technical Support Specialist to join our team at our Cleveland Campus. This role provides technical support for Euclid Chemical construction products to distributor, contractor, and residential customers, as well as internal sales and marketing staff and design professionals. This role supports customers by phone and electronic communication, participates in customer sales training, and assists with the development of new products and technical sales tools.

Key Responsibilities

1. Provide and track front-line telephone and electronic service and support for Euclid Chemical construction products
2. Schedule and manage telephone support coverage with other Technical Support Specialists, Product Managers, and marketing staff
3. Assist in the development of technical support tools such as product comparative guides, brochures, sell sheets, certification letters, website content, etc.
4. Assist with product troubleshooting by proactively coordinating testing and analysis activities between sales representatives, customers, R&D/product development, customer service, and operations.
5. Collaborate and interact with multiple internal departments and teams
6. Maintain electronic product technical files
7. Help plan and deliver product training and demonstrations for internal and external customers
8. Travel occasionally to construction job sites or customer locations to provide product support

Benefits

• Medical, Dental and Vision coverage
• Life Insurance, Disability, Parental Leave
• 401k with company match
• Defined benefit pension plan
• Generous vacation and holiday time
• Hybrid work model$48,000 - $60,000 plus annual bonus program based on % of salary (determined by education and experience)

Education and Experience

1. Associate degree or equivalent industry experience
2. Previous call center support experience or experience in a related field
3. Construction and/or concrete knowledge preferred

Skills/Requirements

1. Proficient in Microsoft Office Suite
2. SAP knowledge or acumen to learn
3. Excellent communication and listening skills
4. Ability to manage multiple priorities and tasks with a sense of urgency
5. Effective team player
6. Self-motivated and quick learner
7. Dedication to customer service and support
8. Ability to travel occasionally
9. Multi-language capabilities is a plus

Euclid Chemical is a fully owned subsidiary of RPM International (NYSE: RPM), one of the world's largest coatings companies. With over 110 years of experience, we provide innovative solutions to the construction and restoration markets through our extensive range of treatments, sealants, coatings, sealers, and decorative products. Recognized as a 2024 NE Ohio Top Workplace by Energage, Euclid Chemical prides itself on fostering a people‑first culture that values collaboration, respect, and growth.

Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, protected veteran status or disability.

ABOUT US

The Euclid Chemical Company, based in Cleveland, Ohio, is a leading manufacturer of products for the concrete and masonry construction industry in North America. For over a century, Euclid Chemical has developed strong relationships with contractors, specifiers, owners, building materials suppliers and concrete producers offering high quality products and industry leading technical support. Euclid Chemical provides products and technologies that include: admixtures, fiber, integral color, shotcrete, grouts, repair mortars, bonding agents, adhesives, coatings, curing and sealing compounds, dry shake hardeners, joint fillers, sealants, densifiers, waterproofing, repair and other products. Our leading brands, including Euco, Eucon, Plastol, Increte, Tuf-Strand, Fiberstrand, Dural, Vandex, QWIKjoint, and EucoRepair are known in the concrete industry for innovation and high quality, verified through ISO 9001 certification. With the expertise to provide complete solutions for every concrete project, Euclid Chemical provides in-house support services including research and development, petrographic analysis, continuing education seminars, contractor and distributor training programs and consultation services for contractors, architects, engineers and owners. Leveraging these strengths, Euclid Chemical is a trusted partner for success in the challenging concrete construction market.