Concrete & Construction Technical Support Specialist

Rust-Oleum; Cleveland (OH); Hybrid; USD 48,000 - 60,000; Full time

Benefits offered by this job

Medical, Dental and Vision coverage

401k with company match

Generous vacation and holiday time

Job summary

Euclid Chemical is seeking a Concrete and Construction Technical Support Specialist for the Cleveland Campus. This role involves providing technical support for construction products to various customers and internal teams. It requires excellent communication skills and the ability to manage multiple tasks efficiently.

The position offers comprehensive benefits including medical coverage, a 401k match, and a hybrid work model. The salary range is $48,000 - $60,000 plus an annual bonus based on education and experience.

Qualifications

• Previous call center support experience or experience in a related field.
• Construction and/or concrete knowledge preferred.

Responsibilities

• Provide and track front-line telephone and electronic service for construction products.
• Schedule and manage telephone support coverage with other specialists and marketing staff.
• Assist in the development of technical support tools.
• Collaborate and interact with multiple internal departments.
• Help plan and deliver product training and demonstrations.

Skills

Proficient in Microsoft Office Suite

Excellent communication and listening skills

Ability to manage multiple priorities and tasks

Dedication to customer service and support

Education

Associate degree or equivalent industry experience

Tools

SAP knowledge

Job description

Euclid Chemical is currently seeking a Concrete and Construction Technical Support Specialist to join our team at our Cleveland Campus.

This role provides technical support for Euclid Chemical construction products to distributor, contractor, and residential customers, as well as internal sales and marketing staff and design professionals. It supports customers by phone and electronic communication, participates in customer sales training, and assists with the development of new products and technical sales tools.

Key Responsibilities

• Provide and track front-line telephone and electronic service and support for Euclid Chemical construction products
• Schedule and manage telephone support coverage with other Technical Support Specialists, Product Managers, and marketing staff
• Assist in the development of technical support tools such as product comparative guides, brochures, sell sheets, certification letters, website content, etc.
• Assist with product troubleshooting by proactively coordinating testing and analysis activities between sales representatives, customers, R&D/product development, customer service, and operations
• Collaborate and interact with multiple internal departments and teams
• Maintain electronic product technical files
• Help plan and deliver product training and demonstrations for internal and external customers
• Travel occasionally to construction job sites or customer locations to provide product support

Benefits

• Medical, Dental and Vision coverage
• Life Insurance, Disability, Parental Leave
• 401k with company match
• Defined benefit pension plan
• Generous vacation and holiday time
• Hybrid work model
• $48,000 - $60,000 plus annual bonus program based on % of salary (determined by education and experience)

Education and Experience

• Associate degree or equivalent industry experience
• Previous call center support experience or experience in a related field
• Construction and/or concrete knowledge preferred

Skills and Requirements

• Proficient in Microsoft Office Suite
• SAP knowledge or acumen to learn
• Excellent communication and listening skills
• Ability to manage multiple priorities and tasks with a sense of urgency
• Effective team player
• Self-motivated and quick learner
• Dedication to customer service and support
• Ability to travel occasionally
• Multi-language capabilities is a plus

Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, protected veteran status or disability.