Hybrid Concrete Tech Support Specialist

Euclid Chemical; Cleveland (OH); Hybrid; USD 48,000 - 60,000; Full time

Benefits offered by this job

Medical, Dental, Vision benefits

Life Insurance

Disability Insurance

Parental Leave

401k with company match

Pension plan

Generous vacation and holidays

Hybrid work model

Job summary

Euclid Chemical, based in Cleveland, OH, is seeking a Concrete and Construction Technical Support Specialist to join the Cleveland Campus. You will provide frontline technical support for construction products to distributors, contractors, and design professionals, supporting internal sales and marketing staff and professionals.

You will help develop technical tools, coordinate testing with R&D, and occasionally visit job sites to provide product support.

Qualifications

• Associate degree or equivalent industry experience.
• Previous call center support experience or experience in a related field.
• Construction and/or concrete knowledge preferred.

Responsibilities

• Provide and track front-line telephone and electronic service and support for Euclid Chemical construction products.
• Schedule and manage telephone support coverage with other Technical Support Specialists, Product Managers, and marketing staff.
• Assist in the development of technical support tools such as product comparative guides, brochures, sell sheets, certification letters, website content, etc.
• Assist with product troubleshooting by coordinating testing and analysis activities between sales representatives, customers, R&D/product development, customer service, and operations.
• Collaborate and interact with multiple internal departments and teams.
• Maintain electronic product technical files.
• Help plan and deliver product training and demonstrations for internal and external customers.
• Travel occasionally to construction job sites or customer locations to provide product support.

Skills

Strong communication

Customer service

Multilingual

Travel willingness

Team collaboration

Education

Associate degree or equivalent industry experience

Tools

Microsoft Office

SAP

Job description

Euclid Chemical, based in Cleveland, OH, is seeking a Concrete and Construction Technical Support Specialist to join the Cleveland Campus. You will provide frontline technical support for construction products to distributors, contractors, and design professionals, supporting internal sales and marketing staff and professionals.

You will help develop technical tools, coordinate testing with R&D, and occasionally visit job sites to provide product support.