Hybrid Concierge: Retail Service Rep for Homeowners

Andersen Corporation; Pittsburgh (Allegheny County); Hybrid; USD 33,062 - 49,593; Full time

Benefits offered by this job

401(k) Plan

Profit Sharing

Medical, Dental and Vision Coverage

FSAs/HSA/HRA

Life Insurance

Paid Time Off

Maternity Leave

Parental Leave

Career Growth Planning

Career Opportunities

Job summary

Andersen Corporation in Pittsburgh is seeking a Concierge Retail Service Representative to deliver Signature Service to homeowners throughout their projects. You will collaborate with Sales Representatives to ensure clear communication and a seamless customer experience.

The role requires 1+ years in customer service, solid data entry, and strong interpersonal skills. The work arrangement is 2 remote days and 3 days in the office at Murrysville, with a comprehensive benefits package included.

Qualifications

• 1+ years customer service experience.
• Solid and accurate data entry skills.
• Strong communication and time management skills.
• Competency in Microsoft Office software.
• High attention to detail and organization abilities.
• Excellent interpersonal skills and the ability to manage simultaneous tasks.

Responsibilities

• Provide Signature Service customer service to homeowners.
• Create and maintain homeowners’ job files.
• Schedule homeowners’ technical measure, installation date, and reminder calls.
• Work with sales representatives to resolve any paperwork issues, change orders, on-hold jobs, or jobs in progress.
• Send out the post installation survey and resolve any post-installation situations.

Skills

Customer service

Data entry

Communication

MS Office

Attention to detail

Time management

Interpersonal skills

Tools

Microsoft Office

Job description

Andersen Corporation in Pittsburgh is seeking a Concierge Retail Service Representative to deliver Signature Service to homeowners throughout their projects. You will collaborate with Sales Representatives to ensure clear communication and a seamless customer experience.

The role requires 1+ years in customer service, solid data entry, and strong interpersonal skills. The work arrangement is 2 remote days and 3 days in the office at Murrysville, with a comprehensive benefits package included.