Homeowner Concierge for Signature Service

Andersen Corporation; Washington; On-site; USD 38,000 - 55,000; Full time

Benefits offered by this job

401(k) Plan with company match

Profit Sharing

Medical, Dental and Vision Coverage

Flexible Spending Accounts (FSAs)

Health Savings Account (HSA)

Health Reimbursement Account (HRA)

Life Insurance

Paid Time Off & Paid Holidays

Paid Maternity Leave & Paid Parental "

Career Growth Planning

Nationwide Career Opportunities

Job summary

Andersen Corporation is seeking a Concierge for the Capital Region to deliver Signature Service by acting as a single point of contact for homeowners throughout their project. You will partner with sales reps and other departments to provide a customized level of communication with every homeowner.

The Concierge will build relationships with homeowners, schedule technical measures, install dates and reminders, and work with scheduling teams to move jobs forward while resolving paperwork issues

Qualifications

• 1+ year of customer service experience.
• Data entry skills.
• Strong communication and time management skills.
• Proficient in Microsoft Office software.
• High attention to detail.
• Excellent interpersonal skills and ability to multitask.
• Organized and dependable.

Responsibilities

• Build a concrete relationship with the homeowner.
• Create homeowner's job file.
• Schedule homeowners' technical measure, install date, and reminders.
• Work with Retail Service Reps and Scheduling teams to move the homeowner's job through the process.
• Work with sales reps to resolve any paperwork issues, change orders, on-hold jobs, or jobs-in-progress.
• Conduct post-install phone call and survey.
• Resolve any post-install situations.
• Other duties as assigned by supervisor.

Skills

Customer service

Data entry

Communication skills

Time management

Microsoft Office

Attention to detail

Interpersonal skills

Organized

Tools

Microsoft Office

Job description

Andersen Corporation is seeking a Concierge for the Capital Region to deliver Signature Service by acting as a single point of contact for homeowners throughout their project. You will partner with sales reps and other departments to provide a customized level of communication with every homeowner.

The Concierge will build relationships with homeowners, schedule technical measures, install dates and reminders, and work with scheduling teams to move jobs forward while resolving paperwork issues