Concierge Retail Service Pro — Hybrid (Remote/Onsite)

Andersen Windows, Inc.; Murrysville (Westmoreland County); Hybrid; USD 34,440 - 50,971; Full time

Benefits offered by this job

Total Rewards Package

Profit Sharing

Medical, Dental, Vision

401(k) Plan

Paid Time Off

Job summary

Andersen Corporation in Pittsburgh is seeking a dynamic Concierge Retail Service Representative to deliver Signature Service as the single point of contact for homeowners. You will work with Sales Representatives to ensure clear communication and a seamless project experience from start to finish.

The role requires a minimum of 1 year in customer service, strong data entry and organizational skills, and the ability to manage multiple tasks with excellent interpersonal communication.

Qualifications

• 1+ years customer service experience.
• Strong data entry and organizational skills.
• Excellent interpersonal skills and the ability to manage multiple tasks.

Responsibilities

• Provide Signature Service to homeowners.
• Create and maintain homeowners’ job files.
• Schedule measurements, installation dates, and reminder calls.
• Work with sales representatives to resolve paperwork issues and change orders.
• Send post-installation surveys and resolve post-installation situations.

Skills

Customer service

Data entry

Communication

Time management

Tools

Microsoft Office

Job description

Andersen Corporation in Pittsburgh is seeking a dynamic Concierge Retail Service Representative to deliver Signature Service as the single point of contact for homeowners. You will work with Sales Representatives to ensure clear communication and a seamless project experience from start to finish.

The role requires a minimum of 1 year in customer service, strong data entry and organizational skills, and the ability to manage multiple tasks with excellent interpersonal communication.