Concierge Retail Service Rep: Signature Home Experience

Andersen Windows, Inc.; Livonia (MI); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

401 (k) Plan

Employer Fixed Contributions & Company

Medical, Dental and Vision Coverage

FSAs, HSA, HRA

Life Insurance

Paid Time Off & Holidays

Paid Maternity Leave & Parental Leave

Career Growth Planning & Nationwide CD

Job summary

Andersen Corporation in Livonia, MI, is seeking a Concierge Retail Service Representative to be a single point of contact for homeowners, partnering with Sales Representatives to deliver a customized communication experience during home upgrades.

The role focuses on delivering Signature Service, maintaining homeowner files, scheduling measures and installations, and resolving paperwork issues through collaboration with the sales team.

Qualifications

• 1+ years customer service experience required.
• Solid and accurate data entry skills.
• Strong communication and time management skills.
• Excellent interpersonal skills with the ability to manage multiple tasks.

Responsibilities

• Provide Signature Service customer service to homeowners.
• Create and maintain homeowners’ job files.
• Schedule homeowners’ technical measure, installation date, and reminder calls.
• Work with sales representatives to resolve paperwork issues, change orders, on-hold jobs, or in-progress jobs.
• Send out the post-installation survey and resolve post-installation situations.

Skills

Customer service

Data entry

Communication

Time management

Interpersonal skills

Multitasking

Tools

Microsoft Office

Job description

Andersen Corporation in Livonia, MI, is seeking a Concierge Retail Service Representative to be a single point of contact for homeowners, partnering with Sales Representatives to deliver a customized communication experience during home upgrades.

The role focuses on delivering Signature Service, maintaining homeowner files, scheduling measures and installations, and resolving paperwork issues through collaboration with the sales team.