Hybrid Collections Specialist – High-Volume Receivables

CAROLINA RESTORATION SERVICES OF NC LLC; Morristown (VT); Hybrid; USD 34,000 - 37,000; Full time

Benefits offered by this job

Hybrid work schedule

Retirement plan

Paid time-off

Job summary

Carolina Restoration Services of NC LLC is seeking a Collections Specialist to manage high-volume collections and coordinate with customers, estimators, project managers and attorneys. The role requires independent, detail-oriented work with professional phone etiquette and stress management.

Hours are 8:00am-5:00pm, with a full-time, non-exempt status and hybrid work options. A strong background in collections and familiarity with DASH are preferred; NC debt collection laws knowledge is a plus.

Qualifications

• 5+ years prior high-volume collections experience.
• Advanced Microsoft Excel usage.
• Proficient with Word and Outlook.
• Experience with DASH software is a plus.
• Familiarity with North Carolina debt collection laws is a plus.
• Strong analytical, math and problem-solving skills.

Responsibilities

• Manage collections by following the Collecting Funds Policy & Procedures (CFPP-SOP).
• Assist with invoicing and other accounting tasks; follow up with customers by courtesy calls and emails.
• Provide professional customer service and guide insurance claims payments for customers.

Skills

High-volume collections

Phone etiquette

Detail oriented

Self-motivated

Communication skills

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

DASH software

Job description

Carolina Restoration Services of NC LLC is seeking a Collections Specialist to manage high-volume collections and coordinate with customers, estimators, project managers and attorneys. The role requires independent, detail-oriented work with professional phone etiquette and stress management.

Hours are 8:00am-5:00pm, with a full-time, non-exempt status and hybrid work options. A strong background in collections and familiarity with DASH are preferred; NC debt collection laws knowledge is a plus.