AR Collections Specialist — Payment & Invoicing Support

Pella; High Point (NC); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive Compensation

Insurance (medical, dental, vision)

401(k)/ 401(k) matching

Profit sharing

10 Paid Holidays

Vacation/ PTO

Life Insurance

Job summary

Pella Windows & Doors of the Carolinas and Southwest Virginia is seeking a Collections Specialist to monitor aging, request payments, and resolve billing disputes in High Point, NC. You will manage accounts receivable activity, communicate with customers, and support electronic payment setup.

The role emphasizes accuracy, teamwork, and adherence to policies with opportunities for professional growth and benefits. Join a team focused on reliable service and customer satisfaction.

Qualifications

• Strong communication skills for direct customer contact.
• Ability to follow policies and complete work timely.
• Experience with accounts receivable, collections, or customer service.
• Familiarity with Salesforce or Great Plains is preferred.

Responsibilities

• Monitor aging reports and overdue invoices.
• Contact customers by phone, email, or mail to request payment.
• Negotiate payment plans when needed.
• Provide invoice copies and account statements to customers.
• Document calls and payment status in the system.

Skills

Communication

Customer service

Multitasking

Teamwork

Verbal communication

Education

High School Diploma or equivalent

Associate or bachelor's degree in business/finance/accounting

Tools

Salesforce

Great Plains

Excel (VLOOKUP)

Job description

Pella Windows & Doors of the Carolinas and Southwest Virginia is seeking a Collections Specialist to monitor aging, request payments, and resolve billing disputes in High Point, NC. You will manage accounts receivable activity, communicate with customers, and support electronic payment setup.

The role emphasizes accuracy, teamwork, and adherence to policies with opportunities for professional growth and benefits. Join a team focused on reliable service and customer satisfaction.