Hybrid Collections Specialist — AR & Payment Resolution

XPO, Inc.; North Richland Hills (TX); Hybrid; USD 42,000 - 56,000; Full time

Benefits offered by this job

Full health insurance on day one

Life and disability insurance

13 days PTO in first year

9 paid company holidays

401(k) with company match

Education assistance

Job summary

XPO, Inc. is seeking a Collections Specialist in North Richland Hills, TX for a hybrid role. You will manage accounts receivable, generate critical reports, and coordinate with pay agents and internal systems to ensure timely payments.

The position requires 1 year of high-volume collection experience, Excel proficiency, and strong communication skills, with a solid work ethic and attention to detail. Attractive benefits and a stable corporate environment are offered.

Qualifications

• 1 year of high-volume collection experience.
• Experience with Microsoft Office products including Excel.
• Strong written and verbal communication.
• Ability to prioritize and manage multiple responsibilities.
• Excellent attention to detail and work ethic.

Responsibilities

• Generate reports, identify invoices, upload documents, manage AR and notate changes back to pay agent auditor and XPO internal systems.
• Manage accounts receivable to ensure timely data input of outstanding debt resolution in third-party systems.
• Manage and engage EDI onboarding team for transmissions/mapping success or failure and correct to ensure root cause resolution and prompt payment.
• Identify trends regarding billing, pricing, and accessorial fee issues to report to the collector for identified customers.
• Monitor and maintain payment status from the third-party system and update the XPO internal system.

Skills

Excellent communication

Prioritization & multitasking

Attention to detail

Problem solving

Goal oriented

Education

High school diploma or equivalent

Tools

Microsoft Excel

Mainframe

Oracle

GetPaid

Job description

XPO, Inc. is seeking a Collections Specialist in North Richland Hills, TX for a hybrid role. You will manage accounts receivable, generate critical reports, and coordinate with pay agents and internal systems to ensure timely payments.

The position requires 1 year of high-volume collection experience, Excel proficiency, and strong communication skills, with a solid work ethic and attention to detail. Attractive benefits and a stable corporate environment are offered.