Senior AR Specialist — Hybrid (Coppell, 4 days in office)

Questpro Consultants LLC; Coppell (TX); Hybrid; USD 55,000 - 85,000; Full time

Job summary

Questpro Consultants LLC in Coppell, TX is seeking a Senior Accounts Receivable Specialist for a 4-days-in-office, Friday work-from-home hybrid role. The position is temp-to-hire and requires 3–5+ years of AR experience with direct customer interaction.

You will manage payments, reconciliations, and provide proactive problem-solving for a commercial portfolio. Ideal candidates will demonstrate strong Excel skills (pivot tables, lookups), experience with ERP systems, and excellent communication.

Qualifications

• 3–5+ years of commercial accounts receivable experience with direct customer interaction.
• Experience with cash application, billing and reconciliations.
• Excellent written and verbal communication.
• Strong customer service skills.
• Proficiency in ERP/AR systems and intermediate Excel (pivot tables, lookups).
• Detail-oriented with strong problem-solving ability.
• Ability to work across multiple systems and adapt to evolving processes.

Responsibilities

• Deliver friendly, responsive and “resolve it the first time” customer service by phone and email.
• Apply payments accurately and in a timely manner.
• Analyze account activity and identify trends or issues, escalating insights to management as appropriate.
• Perform account reconciliations and work to resolve discrepancies.
• Coordinate with internal and external partners regarding policy issuance, premium audits, reinstatements and cancellations.
• Escalate complex issues and contribute ideas to improve accuracy, workflows, and customer experience.
• Remain flexible and support changes in procedures, systems and organizational structure.

Skills

Accounts receivable

Cash application

Billing

Reconciliations

Customer service

Excel pivot tables

Lookups

ERP systems

Communication skills

Detail-oriented

Tools

ERP systems

Guidewire

Job description

Questpro Consultants LLC in Coppell, TX is seeking a Senior Accounts Receivable Specialist for a 4-days-in-office, Friday work-from-home hybrid role. The position is temp-to-hire and requires 3–5+ years of AR experience with direct customer interaction.

You will manage payments, reconciliations, and provide proactive problem-solving for a commercial portfolio. Ideal candidates will demonstrate strong Excel skills (pivot tables, lookups), experience with ERP systems, and excellent communication.