Hybrid Client Support Specialist – Growth & Impact

Placements24; Willows (CA); Hybrid; USD 42,000 - 70,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Hybrid work model

Paid vacation

Paid sick leave

Career growth opportunities

Job summary

Placements24 is seeking a Client Support Specialist to join a hybrid team servicing the Welkom area. You will be the primary point of contact for clients, addressing inquiries, providing solutions, and ensuring satisfaction with our services.

This role requires excellent interpersonal skills, the ability to manage multiple accounts, and a commitment to delivering outstanding customer experiences. You will collaborate with sales and technical teams to ensure a unified client journey.

Qualifications

• Experience in client support or a related field.
• Strong communication, negotiation and problem-solving skills.
• Familiarity with CRM software and support platforms.
• Ability to manage multiple client accounts and prioritize effectively.

Responsibilities

• Manage client communications across multiple channels, including phone, email, and video conferencing.
• Provide comprehensive support and guidance on product features and services.
• Troubleshoot and resolve client issues in a timely and effective manner.
• Maintain detailed client records and ensure data accuracy in the CRM.
• Proactively follow up with clients to ensure their needs are met and gather feedback.
• Collaborate with sales and technical teams to provide a unified client experience.

Skills

Communication

Negotiation

Problem-solving

CRM software

Multitasking

Customer service

Job description

Placements24 is seeking a Client Support Specialist to join a hybrid team servicing the Welkom area. You will be the primary point of contact for clients, addressing inquiries, providing solutions, and ensuring satisfaction with our services.

This role requires excellent interpersonal skills, the ability to manage multiple accounts, and a commitment to delivering outstanding customer experiences. You will collaborate with sales and technical teams to ensure a unified client journey.