Client Care Specialist - On-Site Support & Growth

Placements24; The Islands (MS); On-site; USD 11,000 - 16,000; Full time

Benefits offered by this job

Competitive salary

Full-time on-site employment

Medical and dental coverage

Paid vacation and sick leave

Professional development opportunities

Job summary

Placements24 is seeking a Customer Care Specialist to join our client in Paarl. You will interact with clients to resolve issues, answer queries, and ensure satisfaction, serving as a key contact to uphold service standards.

The role emphasizes empathy, problem solving, and collaboration with other departments to improve the customer experience. It offers an on-site office environment with growth opportunities and a focus on professional development.

Qualifications

• High school diploma or equivalent; further training in customer service is a plus.
• Proven experience in a customer service or support role.
• Excellent written and verbal communication skills.
• Proficiency in using CRM software and general computer applications.
• Ability to handle high volumes of customer interactions with a calm and professional demeanor.
• Strong problem-solving skills and a customer-centric mindset.

Responsibilities

• Respond to customer inquiries via phone, email, and in-person, providing exceptional service.
• Resolve customer complaints and issues with empathy and efficiency.
• Process orders, returns, and exchanges according to company policies.
• Maintain accurate customer data and interaction logs in the CRM system.
• Proactively identify opportunities to improve the customer experience.
• Liaise with other departments to ensure timely resolution of customer needs.

Skills

Customer service

CRM software

Communication skills

Problem-solving

Data entry

Education

High school diploma

Tools

CRM software

General computer applications

Job description

Placements24 is seeking a Customer Care Specialist to join our client in Paarl. You will interact with clients to resolve issues, answer queries, and ensure satisfaction, serving as a key contact to uphold service standards.

The role emphasizes empathy, problem solving, and collaboration with other departments to improve the customer experience. It offers an on-site office environment with growth opportunities and a focus on professional development.