Hybrid Customer Experience Specialist | Delight & Loyalty

Placements24; Willows (CA); Hybrid; USD 42,000 - 58,000; Full time

Benefits offered by this job

Hybrid work model

Health, dental, and vision insurance

Performance incentives

Professional development

Positive work culture

Job summary

Placements24 is seeking a proactive and empathetic Customer Experience Representative to join our team in Welkom. You will handle a variety of customer interactions, providing support, gathering feedback, and advocating for the customer within the organization.

The role emphasizes building positive relationships and delivering excellent service across channels. The ideal candidate has strong communication skills, experience in customer-facing roles, and the ability to adapt in a dynamic

Qualifications

• Experience in customer-facing roles.
• Excellent communication and active listening skills.
• Ability to empathize with customers and resolve conflicts.
• Proficiency with CRM software.
• Adaptability in a dynamic environment.
• High school diploma; a related degree is advantageous.

Responsibilities

• Engage with customers to understand their needs and provide tailored support and solutions.
• Resolve customer issues, complaints, and inquiries across multiple channels.
• Gather and analyze customer feedback to identify areas for service improvement.
• Maintain accurate and detailed records of customer interactions and resolutions.
• Collaborate with sales, marketing, and product teams to enhance the customer journey.
• Champion customer satisfaction and loyalty initiatives.

Skills

Customer service

Active listening

Interpersonal skills

Communication

Conflict resolution

Empathy

Education

High school diploma

Related degree advantageous

Tools

CRM software

Job description

Placements24 is seeking a proactive and empathetic Customer Experience Representative to join our team in Welkom. You will handle a variety of customer interactions, providing support, gathering feedback, and advocating for the customer within the organization.

The role emphasizes building positive relationships and delivering excellent service across channels. The ideal candidate has strong communication skills, experience in customer-facing roles, and the ability to adapt in a dynamic