On-site Customer Care Specialist

Placements24; Willows (CA); On-site; USD 5,400 - 8,200; Full time

Benefits offered by this job

Competitive salary

Medical aid

Training programs

Team atmosphere

Job summary

Placements24 is seeking a dedicated Customer Care Agent to join our client's team in Welkom. This on-site role focuses on delivering face-to-face and phone-based support, resolving inquiries, and ensuring a positive customer experience.

You will work closely with a professional team in a structured office setting, maintaining accurate records in the CRM and contributing to service excellence through clear communication and reliable follow-through.

Qualifications

• Recent experience in customer service or client relations.
• Strong communication and active listening skills.
• Proficiency with CRM software and record keeping.
• Ability to work effectively within a team and follow procedures.

Responsibilities

• Engage with customers to understand needs and provide timely solutions.
• Handle complaints and disputes professionally aiming for satisfactory resolutions.
• Process requests, orders, and returns accurately and efficiently.
• Maintain up-to-date customer records and document interactions in CRM.
• Educate customers about products/services to promote understanding.
• Collaborate with team members for a seamless customer journey.

Skills

Customer service

Communication

Active listening

CRM software

Teamwork

Tools

CRM software

MS Office

Job description

Placements24 is seeking a dedicated Customer Care Agent to join our client's team in Welkom. This on-site role focuses on delivering face-to-face and phone-based support, resolving inquiries, and ensuring a positive customer experience.

You will work closely with a professional team in a structured office setting, maintaining accurate records in the CRM and contributing to service excellence through clear communication and reliable follow-through.