Client Support Specialist - Hybrid

Placements24; Willows (CA); Hybrid; USD 42,000 - 70,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Hybrid work model

Paid vacation

Paid sick leave

Career growth opportunities

Job summary

Placements24 is seeking a Client Support Specialist to join a hybrid team servicing the Welkom area. You will be the primary point of contact for clients, addressing inquiries, providing solutions, and ensuring satisfaction with our services.

This role requires excellent interpersonal skills, the ability to manage multiple accounts, and a commitment to delivering outstanding customer experiences. You will collaborate with sales and technical teams to ensure a unified client journey.

Qualifications

• Experience in client support or a related field.
• Strong communication, negotiation and problem-solving skills.
• Familiarity with CRM software and support platforms.
• Ability to manage multiple client accounts and prioritize effectively.

Responsibilities

• Manage client communications across multiple channels, including phone, email, and video conferencing.
• Provide comprehensive support and guidance on product features and services.
• Troubleshoot and resolve client issues in a timely and effective manner.
• Maintain detailed client records and ensure data accuracy in the CRM.
• Proactively follow up with clients to ensure their needs are met and gather feedback.
• Collaborate with sales and technical teams to provide a unified client experience.

Skills

Communication

Negotiation

Problem-solving

CRM software

Multitasking

Customer service

Job description

About the Role

Our client is looking for a motivated Client Support Specialist to join their hybrid team serving the Welkom area. In this role, you will be the primary point of contact for clients, addressing their inquiries, providing solutions, and ensuring their satisfaction with our client's services. This position requires excellent interpersonal skills and a commitment to delivering outstanding customer experiences, blending in-office collaboration with remote flexibility. You will play a key role in retaining clients and enhancing their overall journey with our company.

Key Responsibilities

• Manage client communications across multiple channels, including phone, email, and video conferencing.
• Provide comprehensive support and guidance on product features and services.
• Troubleshoot and resolve client issues in a timely and effective manner.
• Maintain detailed client records and ensure data accuracy in the CRM.
• Proactively follow up with clients to ensure their needs are met and gather feedback.
• Collaborate with sales and technical teams to provide a unified client experience.

Requirements

• Previous experience in client support, customer service, or a related field.
• Strong communication, negotiation, and problem-solving skills.
• Familiarity with CRM software and customer support platforms.
• Ability to manage multiple client accounts and prioritize effectively.
• Comfortable working both in an office environment and remotely.
• A positive attitude and dedication to client success.

Benefits

• Attractive salary and performance-based incentives.
• Health, dental, and vision insurance coverage.
• Hybrid work model offering flexibility.
• Paid vacation and sick leave.
• Opportunities for career growth within the organization.