Hybrid Client Success & Growth Specialist

Trane Technologies; New York (NY); Hybrid; USD 51,000 - 103,000; Full time

Benefits offered by this job

Health insurance

401K match

Tuition assistance

Fertility coverage

Adoption assistance

Vacation days (15)

Parental leave

Job summary

Trane Technologies in New York is seeking a customer‑service–oriented professional to support the Sales team, manage contract renewals, and drive expansion opportunities. You will visit client sites, coordinate with estimating, operations and billing, and help ensure on‑time, profitable proposals.

The role emphasizes delivering a positive customer experience, meeting monthly targets, and collaborating across functions to provide valued, repeatable solutions in a dynamic environment.

Qualifications

• Minimum of 2-year degree required.
• Experience in customer service is a plus.
• Ability to handle high-stress situations.
• Effective in person, phone and written communication.
• Proficient with telephone, voicemail, computer and office equipment.
• Proficient in Microsoft Office, especially Excel and Word.
• Strong mathematical aptitude.
• Valid driver's license and reliable transportation.
• Able to work extended hours when required.

Responsibilities

• Maintain customer satisfaction, retention and growth for assigned portfolio.
• Drive account management processes and client visits.
• Identify issues and communicate goals to the account team.
• Visit customer sites at least three times weekly and spot sales opportunities.
• Coordinate with service coordinators to ensure schedules, parts and profits.
• Support T&M and quoted job proposals with timely delivery to customers.
• Manage accounts receivable communications and follow-up.
• Collaborate on sales leads and quick quotes; renew service agreements.
• Review monthly financial performance and propose corrective actions.

Skills

Customer service

Communication

Phone etiquette

Office equipment proficiency

Mathematical aptitude

Driver's license

Time management

Stress management

Education

Two-year degree

Tools

Microsoft Office

Job description

Trane Technologies in New York is seeking a customer‑service–oriented professional to support the Sales team, manage contract renewals, and drive expansion opportunities. You will visit client sites, coordinate with estimating, operations and billing, and help ensure on‑time, profitable proposals.

The role emphasizes delivering a positive customer experience, meeting monthly targets, and collaborating across functions to provide valued, repeatable solutions in a dynamic environment.