Hybrid HVAC Client Success Specialist

Trane Italia; Portland (OR); On-site; USD 44,000 - 89,000; Full time

Benefits offered by this job

Health insurance

401K match

Tuition assistance

Paid time off

Job summary

Trane Technologies in Portland, Oregon is seeking a Client Services Representative to coordinate service contracts, grow the customer base, and support our HVAC service, replacement, controls, rental and digital needs.

You will interact with acquisition and fulfillment teams, develop accurate estimates with field and sales input, and help expand offerings while delivering excellent customer service.

Qualifications

• Bachelor’s degree or certificate with two years’ work experience preferred.
• Customer service with relationship building experience is a plus.
• Competencies: customer focus and relationship building, problem solving and initiative, collaboration and teamwork, adaptability and agility, results orientation
• Mathematical Aptitude
• Must be able to multi-task and think critically in high-stress situations.
• Must be able to communicate effectively in person, by phone and through written communication.
• Able to work extended hours on occasions when required.
• Working knowledge of HVAC systems preferred.
• Must possess a valid driver’s license for a minimum of 12 months.

Responsibilities

• Coordinate the renewal of service contracts
• Look for opportunities to expand our offerings with our customers
• Delivers growth by prospecting for other non-agreement customers; sources may include cold calls, leads linkage, quick quotes, and new lead management.
• Responsible for time and material (T & M) and Quoted Job pull-through opportunities, working with the estimating team on the proposals and delivering proposals to the customer in a time frame to meet their needs.
• Develop accurate and timely estimates through input of the field and sales team’s knowledge.
• Assists in creating standard work / cadence for meeting customer needs.

Skills

Customer service

Relationship building

Problem solving

Collaboration

Adaptability

Results orientation

Communication

Multi-tasking

Education

Bachelor’s degree or certificate

Job description

Trane Technologies in Portland, Oregon is seeking a Client Services Representative to coordinate service contracts, grow the customer base, and support our HVAC service, replacement, controls, rental and digital needs.

You will interact with acquisition and fulfillment teams, develop accurate estimates with field and sales input, and help expand offerings while delivering excellent customer service.